JOB REQUIREMENTS
Education Preferred:
-BS degree in a technical discipline.
-Six Sigma: Black Belt Certification
Work Experience:
-7 to 10 years work experience in a related industry, preferably with a company engaged in diagnostic testing.
-3 to 5 years’ experience supervising customer service, phlebotomy, logistics and/or technical employees in support of physician and hospital clients.
Knowledge / Skills:
-Knowledge of Patient Services processes and systems, including systems
used in Q-Suite Patient Service Centers and IOPs.
-Demonstrated project management effectiveness:
-Manage multiple small projects and people, specifically in an organizational matrix
-Deliver results on-time, on-budget
-High level of organizational skills and attention to detail
-Strong analytical skills and process analysis/workflow skills
-Excellent verbal and written communication skills
-Team leadership/group facilitation skills
-Excellent interpersonal skills
-Well developed diplomatic skills
-Work effectively both independently and within a team
-Strong PC skills (Microsoft Excel, Word, PowerPoint, Visio)
-Presentation skills
Other: > 50 % travel required. Occasional after-hours support may be required.
Must possess strong analytical skills.
Black Belt certification required.
Must be able to travel within the East region.