This position reports directly into the IT director of Insurer & Employer Solutions and leads a team of project managers, project implementation specialists and technical account managers in the execution of client facing projects and key account technical support for the Insurer and Employer Solutions (IES) lines of business. Interface effectively with peers and partners across the IT organization including Development Teams, Quality Assurance, Application Support, the PMO, Process Management and Infrastructure. .

JOB RESPONSIBILITIES:

•        Provide overall leadership to the team of project managers, implementation specialists and technical account managers to ensure timely delivery of client facing projects and top notch customer care for the largest ExamOne clients.

•        Ensure adequate training for all team members.

•        Support and coach the team by understanding the core businesses and environment as well as the technology solutions supporting them.

•        Utilize, maintain and ensure the consistent use of appropriate project management disciplines, standards and methodologies.

•        Interface effectively in key relationships including internal business partners, key external clients and IT peers including Development Teams, Application Support, the PMO, and leaders within the broader organization.

•        Manage the demand and prioritization process for client facing projects in partnership with both business stakeholders and the process owners in IT.

•        Ensure that the processes for project management, time reporting, and project portfolio reporting for IES IT are in alignment with both the IES business needs and the requirements of the organization.

•        Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. 

ESSENTIAL SKILLS:

•        Bachelor’s degree

•        7+ years of IT management and/or program management experience, preferably with some Agile experience with both B2B and B2C projects

•        PMI certification, preferred

•        Extensive experience in development and execution of IT governance, project methodologies, procedures and processes

•        Proven ability to build motivated, collaborative and productive cross functional teams

•        Proven ability to effectively communicate verbally or in written form, with all levels of the organization, and able to influence a larger team to perform toward the same goal

•        Excellent organizational and time management skills

•        Highly analytical and methodical with strong problem solving ability on complex subjects

•        Excellent written and oral presentation skills.

•        Highly productive and resourceful, carries “Can do” attitude in approaching challenges, and a true self-starter

•        Ability to work under pressure, managing competing priorities, and building a team of professional who can complete tasks on time within a fast paced environment.

•        Demonstrated understanding of IT process and data related projects

•        Ability to establish effective working relationships with associates, counterparts and external customers.

•        PMI certification, preferred