The Hospital Account Manager drives for maximum account retention through managing and servicing existing hospital accounts; provides continuing education to the customer on the order process, marketing, compliance, etc.; resolves service issues in support of several hospital accounts; Hospital Service Representative does not have call point ownership on any of the accounts within the geography but works in close cooperation with Hospital Account Executives to support the collaborative selling model.
Responsibilities:
•Ensures customer retention by maintaining relationships with hospital accounts
•Manages the customer order process by providing on-going client education
•Partners with the Hospital Account Executive to analyze opportunity in existing accounts, and jointly sell specialty/esoteric tests within targeted accounts
•Partners with Hospital Account Executives to resolve account specific service issues
•Partners with internal operations unit (customer service, finance, etc.) to facilitate, prioritize and resolve customer service issues
•Manage customer relationships to ensure that customer needs
•Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
•Maintain a breadth of knowledge of all connectivity products (i.e. Care 360, e-orders, e-prescribe)
•Ensures compliance with company polices and government regulations
•Completes all administrative tasks thoroughly and promptly