Tech Support Specialist

US-NJ-Jersey City

Share This Job

Job Description

Manage the network environments utilizing all prescribed utilities and tools to ensure a high level of service availability. -Adheres to set technical and administrative procedures/practices utilizing prescribed utilities and tools. -Escalates in accordance with set policies and procedures. -Works with domestic and international service providers/carries to resolve communications problems. -Bypasses or restores defective components under the guidance of senior staff members. -Initiates back-up scenarios for failed services when applicable. -Identifies and resolves data communications protocol problems.

 

Skills & Requirements

Skills:

Understanding of network topologies -Hands-on experience with Routers, Switches, and Multiplexing, etc/ -Basic understanding of protocol operation including host-to-host communications, data transfer, routing strategies, and network management. -Fundamental understanding of network/application protocol operation. Install, configure, and support Microsoft Windows servers and workstations.

Education:

BA or BS