Service Desk Specialist

Rockville, MD

Share This Job

Job Description

Octo Consulting is seeking experienced Security Engineer (s) to join our team in support of a Federal customer in Rockville, MD. 


  • Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed for an enterprise environment of 1,800 end users with 3,000+ end-user devices (Windows, Mac OS, and various Linux operating systems), iOS or Blackberry mobile devices, and scientific instrument controllers.
  • Serve as the end-user interface for troubleshooting hardware/software, all types of computer systems (PC, Mac, and Linux), and printer problems.


Skills & Requirements

  • 3-5 years of relevant experience
  • Possess knowledge of a variety of applications and desktop PC environments including Windows 7, 8, 10; Office and Office 365, Antivirus and Malware tools, Asset management tools, and remote control/troubleshooting tools (Bomgar)
  • Hand-on knowledge and experience using privilege elevation tools such as PowerBroker, and highly desired;
  • Familiarity with Casper, DEP and VPP for Enterprise Apple management
  • Familiarity with Linux operating systems such as Ubuntu, CentOS, and SciLinux
  • Ability to support development and manage stable and standard desktop images and add on specialized image overlays
  • Ability to support performance again Service Level Agreement (SLA) metrics and performance reporting
  • Experience using industry best practices such as Help Desk Institute (HDI), ITIL/ITSM or other service delivery framework
  • Experience with troubleshooting and resolving technical issues for end-users, problem ticket escalation, and proactive service/support
  • Experience supporting a large campus enterprise IT environment
  • Excellence in client interactions and communications
  • Ability to obtain a security clearance


  • Associates  Degree


  • Rockville, MD 


About Octo Consulting Group, Inc.

Octo Consulting Group (Octo) is an industry-leading, award-winning provider of digital services for the federal government. Octo specializes in providing agile software engineering, user experience design, cloud services, and digital strategy services that address government’s most pressing missions. Octo delivers intelligent solutions and rapid results, yielding lower costs and measurable outcomes.

Our team is what makes Octo great. At Octo you'll work beside some of the smartest and most accomplished staff you'll find in your career.  Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission critical work for our government.  Voted one of the region’s best places to work multiple times, Octo is an employer of choice!

Octo Consulting Group is an Equal Opportunity/Affirmative Action Employer.  All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information. Octo Consulting Group’s commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. 

Other Considerations: This position is W-2 only; no Corp-to-Corp or 1099 candidates. Relocation will not be offered. Selected applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.

For more information please visit: