Job Summary 

Can you lead by example rather than dictate? Do you know how to bring out the best in others?  Do you take a servant-leader approach to overcoming challenges?  Part Project Manager, Developer, and Product Owner, you focus the team to achieve and exceed expectations.  You can orchestrate teams and systems to optimize performance and throughput to deliver client value.  This role will find the best path forward for the team through collaboration, communication and establishing cadence that overcome differences and emphasize negotiation. The Scrum Master has confidence to say “no” when appropriate and “yes” when the team can take on prioritized work and push for greater results.  This individual will serve as the point person responsible for understanding the big development picture of each sprint and ensure that tasks are delegated appropriately and processed at the right time.  

Essential Duties & Responsibilities 

• Act as Scrum Master for two (2) scrum teams with a focus on coaching the teams towards improving the delivery of value 

• Facilitate Agile ceremonies such as sprint/iteration planning, daily planning, retrospective, and sprint demos. 

• Assist the Product Owner with regular and disciplined backlog refinement 

• Work with various stakeholders to remove impediments to the team 

• Maintain relevant metrics that help the team measure and improve performance 

• Liaise between the Development teams and Product Management, fostering communication between the disciplines 

• Lead dependency management and planning increment efforts 

• Strengthen the presence of our team on the Agile Project, Program, and Portfolio Office 

• Actively contribute to the company’s Agile culture 

• Ability to manage multi-disciplinary project teams through influencing and coaching 

• Ensure the team comes to agreement on what can be achieved on each sprint (or other period of time) 

• Facilitate daily stand-ups to help the team reach consensus on what was done, what will be done and what obstacles may exist 

Experience 

Education 

• Bachelor’s degree in Computer Science/Information Technology, Business Administration or other related field. Equivalent experience may substitute for degree    

Minimum Qualifications 

• Three to five years of experience as a Scrum Master/Scrum practitioner working in an agile environment 

• Current Certified Scrum Master/Scrum practitioner (CSM, ICP-ATF, PSM, PMI-ACP) desired.  If not current, then actively pursuing or eligible to sit for exam.   

Skills/Knowledge 

• Experience with and knowledge of Kanban, Scrum and scaling framework such as SAFe, LESS or Disciplined Agile 

• Experience with and knowledge of the software development life cycle (SDLC), specifically agile lifecycle management 

• Excellent communication skills (verbal and written) 

• Demonstrated agile mindset and approach to problem-solving 

• Working knowledge of Microsoft Office Suite to include Teams and SharePoint   

• Demonstrated knowledge of scrum/agile tracking software such as Version One, Atlassian, Jira or other related programs 

• Demonstrated knowledge of experience with CI/CD tools and delivery experience 

Work Environment/Physical Demands 

• While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday. 

• This role may be performed in a remote/virtual setting. 

• This role requires that one can sit and regularly type on a keyboard the majority of their workday. 

• This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/ or mobile devices. 

• The role necessitates the ability to listen and speak clearly to customers and other associates. 

• The work environment is an open room with other associates and noise from others will be part of the regular workday.