Job Summary

The Accounts Receivables Representative’s primary goal is to resolve a client's delinquent balance. Provides support to clients by answering questions regarding their contractual agreements, licensing, and billing, and researching items listed on their accounts. Performs a wide variety of accounts receivable functions including billing, credit and/or collections, under direct supervision.

Skills & Requirements

Essential Duties & Responsibilities

· Contacts clients following established guidelines to recover delinquent balances

· Contacts clients to update billing information

· Responds to clients’ inquiries or complaints regarding company products, contractual agreements, licensing, and billing via incoming telephone calls, written correspondence, or email, and uses various system work queues

· Reviews and research problems with respect to established policies, billing, procedures, contractual agreements, and licensing practices

· Follows up on manager requests, internal requests, and escalated issues

· Coordinates problem resolution with appropriate departments

· Experience using Microsoft AX and SalesForce.com is a plus

· Must have excellent verbal and written communication skills

Experience

Education

· Associates Degree or equivalent. Bachelor’s degree preferred

Minimum Qualifications

· 3 to 5 years of Accounts Receivable or collections experience and Cash application or an equivalent combination of education, training and experience

Skills & Other Requirements

Skills/Knowledge

· Knowledge of Microsoft Office

· Strong oral and written communication skills

· Strong problem‐solving/analytical skills with an ability to work independently.

· Excellent computer skills required. Experience using Microsoft Dynamics AX and SalesForce.com helpful.

· Must be able to work well under pressure to meet deadlines

Qualifications