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IntegraMed America offers exciting opportunities that will challenge your abilities, expand your skills and reward your contributions in an atmosphere that encourages both personal and professional growth for all.

Additionally, IntegraMed America offers competitive compensation, excellent benefits, and a positive work environment designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization.

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Fertility Centers of Illinois: Director of Operational Affairs

Glenview, IL
Job Description

Fertility Centers of Illinois is one of the nation’s leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years.

At Fertility Centers of Illinois/IntegraMed Fertility, we believe that every person, every couple, deserves compassionate care during the fertility treatment process. Every member of our team is dedicated to providing our patients every possible opportunity for successful family-building.

Our goal is simple: to provide the highest quality of care that results in a healthy pregnancy for our patients.

Together, we make families happen!

  • More than 65,000 patients cared for since 1997
  • Eleven (11) nationally and internationally recognized, fellowship-trained physicians
  • Over 30,000 babies born!
  • More In Vitro Fertilization (IVF) procedures than any other practice in the Midwest-more than 25,000 since 1997
  • State-of-art facilities offering a less costly alternative than hospitals
  • The only infertility practice in the Midwest providing professional counseling from in-house, licensed, clinical psychologists and behavioral health specialists
  • One of the nation’s first fertility practices to integrate holistic/mind-body approaches to complement medical treatment

What if each day you could….

  • Make a difference in the lives of others
  • Fulfill the dreams of parenthood for a couple or individual
  • Work in a team environment that has a common goal
  • See challenges as opportunities to excel and grow as an individual while contributing to an important mission

The Director of Operational Affairs will provide leadership and direction for operations and business development in all areas including budget preparation, strategic planning, operational personnel management, growth planning, non-clinical patient services, marketing and communications.  The Director of Operational Affairs (DOA) provides leadership and guidance on the creation of FCI’s new business development strategy. This exempt position reports to the Executive Director and reports into the Central Billing Office in Glenview, Illinois. 

Responsibilities include but are not limited to:

  • Exhibits leadership of operations with respect to the organization’s mission and goals.  This consistent exhibition of leadership includes the coaching and execution of the organization’s values in all functional work as well as intercompany interactions.
  • Coordinates with Directors with advanced methods to execute strategy. 
  • Ultimately responsible for development of new business. 
  • Coach, develop, lead and supervise FCI’s Office Managers and Patient Liaisons.
  • Hold monthly/quarterly operations meetings with FCI Office Managers and Patient Liaisons.
  • Analyzes market strengths/weaknesses of current program and identifies opportunities for business development and growth, service improvements and improved financial performance.
  • Integrates key physician leaders into planning and management of patient care services.
  • Creates and implements strategic plans to increase patient volume through assuring physician satisfaction within clinical operations.
  • Determine, plan, and establish the strategic course to improve and strengthen FCI’s business and services in the outpatient clinics, thus improving the contribution margin to the enterprise.
  • Inspires staff enthusiasm for and generates commitment to program goals.  Builds support for changes in direction among people with diverse interests, needs, and values.
  • Analyze changes in demographics, market competition and social and economic factors in the organization environment to formulate the clinic's vision and values statements.
  • Study trends, innovative approaches and new patient visits to suggest and implement new concepts towards meeting organizational strategic goals.
  • Review and provide input into the modification of the clinic structure and its services to improve and expand operations and/or services.
  • Is jointly responsible with the Executive Director for FCI’s profit and loss, budget variances, and new patient visit volumes.
  • Perform feasibility and financial studies to determine value-added analysis, breakeven analysis, revenue generation, and return on the investment for all proposed new services or programs.
  • Effectively creates, manages and maximizes key relationships to create synergies, alliances and new opportunities.
  • Understand and implement business controls across functions to ensure that there is clear understanding and ownership of key scorecard measurements (quality, efficiency, effectiveness, cost, service) as well as driving continuous improvement over time.
  • Motivate and develop teams through ongoing organizational and industry change – developing and aligning with strategies of the future. Includes the ability to drive effective Change Leadership practices to provide the proper amount of support to our teams through these transitions.
  • Leverage marketing, advertising and local market funds to promote the brand within the local market.
  • Utilize experience and FCI’s cultural accents to further develop the practice’s footprint.  These cultural accents are: Judgement, Communication, Impact, Curiosity, Innovation, Courage, Passion, Honesty and Selflessness.


Skills & Requirements
  • Strong experience with business development and physician relations.
  • Bachelor’s Degree and at least six (6) years of experience in the healthcare industry within functions which could include sales, marketing, branding, finance, national accounts, operations and contracting.
  • Preferred: MBA, MHA, LEAN-Six Sigma certification.
  • At least three (3) years of experience developing/supporting strategic business plans for business segments or key accounts.
  • Experience presenting to and partnering with internal and/or external executives at vice president level.
  • Knowledge and skills in forecasting and developing budgets.  
  • Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.
  • Position continually requires demonstrated poise, tact, diplomacy, and good judgment.
  • Ability to collaborate across departmental lines, establish and maintain strong relationships with internal and external customers.
  • Client service oriented (both internal and external).

The Fertility Centers of Illinois can offer you the following benefits:

  • An amazing opportunity for you to make a transformative difference in people’s lives!
  • Competitive salary.
  • Medical (Blue Cross/Blue Shield), dental, life, 401K with company match, STD, LTD, life insurance and vision coverage for full time employees.
  • A very generous PTO policy and six (6) paid holidays.
  • Pre-tax commuter benefits.
  • Tuition reimbursement ($1,000.00) for full time employees after one year!
  • Free Annual Wellness Screenings for all employees.
  • Flexible Spending Account.
  • Free Flu Shots.
  • Employee assistance program.

For additional information on FCI, please visit our website at  

Fertility Centers of Illinois participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S through the U.S Department of Homeland Security (DHS) and the U.S Department of Social Security (SSA).

All offers of employment with Fertility Centers of Illinois/IntegraMed are contingent upon the background check, drug screen and reference check process.