Summary of Job
The Product Specialist role is one that requires working knowledge of the eMDs suite of products as well as excellent organizational, written/verbal, project management, and customer service skills. This position also plays a key role in understanding internal and external customer needs and challenges, defining business/technical documentation, coordinating with key decision makers in the organization, and proposing solutions that align with existing product portfolio and strategy.
Essential Duties and Responsibilities
• Participate in internal meetings with Product Management, Project Management, Support and Development regarding upcoming releases, progress throughout Development and Beta Cycles, escalations, etc.
• Collaborates with other teams within the company
• Works with Tech Writers to produce product documentation (release notes, installation guides, operation guides, etc.) and other collateral
• Research support tickets and coordinate with relevant teams to ensure they are resolved
• Conduct meetings and discussions to achieve consensus on product features and functionality.
• Research the existing product and customer requests to determine the desired functionality for a new product line.
• Write functional specifications based on the research and meetings done for each module assigned.
• Conduct review sessions of functional specifications to obtain approval from all necessary parties.
• Support the approved functional specifications through the Design, Development and QA processes.
• Works directly with customers, research and write specifications based on their requests.