JOB DESCRIPTION:
The Clinical Support Specialist will provide product support in the field during surgery, for in-servicing and follow-up for trial support and existing customers adopting new technology. Clinical Specialist will provide coverage of surgical procedures, supporting the minimally invasive surgery medical devices used for stone management and in the surgical environment. You will support clinical procedures, help growing the business, understand the clinical environment and adhere to compliance and regulations.
*Must be able to travel, up to 75% of the time – extensive regional travel including but not limited to mid US to West Coast. Assignments can be multiple days at a time.
RESPONSIBILITIES:
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On-site surgical case coverage as product expert
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Identify stakeholders and align with the client’s branded products with the objectives of the facility
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Provide feedback to client leadership team on performance of products from customers through observation of procedures
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Provide training and in-servicing to hospital staff on the surgical care team to ensure proper use of the client’s products
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Knowledge of the procedures that the client products are focused to improve
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Understand client’s product positioning relative to competitive products
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Ability to recognize stages in surgical procedures that are supported with the client’s products
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Provide customer feedback for product improvement opportunities
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Adhere to all required FDA regulations reporting adverse events