JOB DESCRIPTION:
The Clinical Specialist will provide pre-sales customer support including installation, licensing, and training needs as part of a pivotal study of 2nd generation breast navigation device. Clinical Specialist will provide post sales clinical support and refresher training as needed; maintain communication with customer to ensure satisfaction and utilization; provide customer feedback to the management team; assist customers with reimbursement documentation. You will work in a team environment on clinical trials accurately documenting and performing measurements on excised tissue.
*Must be able and willing to travel as business dictates.
RESPONSIBILITIES:
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Work as part of a team with one person collecting and completing FDA forms and the second person will be handling a tissue specimen and taking measurements. Accuracy is key on the forms.
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Provide on-site application support:
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Pre and post sales process
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Identify and schedule follow up training
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Participates with Clinical Trial collecting data and performing measurements on excised tissue in Operating Room
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Provide customer support:
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Relay and resolve customer issues in a timely manner
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Ensure customer satisfaction is maintained
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Escalate any problems to management as needed
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Provide feedback/customer suggestions to management
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Assist customers with resolving insurance reimbursement matters
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Interact with Sales, Marketing and Service Management to continually evaluate and improve the product support solutions
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Consistent communication with customers to enhance product experience
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Promote continuous improvement: