Clinical Specialist

Position Purpose:

This position supports the surgical procedures, follow-up, support, troubleshooting, customer service and education within a territory.  In certain instances this person may be engaged in basic market development activities depending upon the needs of the assigned territory. 

Position Responsibilities:

• Represents company during surgeries by providing all necessary equipment and products required for the surgery, demonstrates expertise in all aspects of surgery, follow-up support and troubleshooting techniques (such as proper device selection, correct implantation of device systems).
• Maintains current knowledge about assigned products and services as well as competitive products.
• This position educates and trains physicians, hospital personnel and office staff on technical matters relating to company products.  
• Provides sales support during or following cases such as completing the necessary documentation.
• Maintains open and effective communication with all district personnel, customers and other employees.
• Ensure personal understanding of all quality policy/system items that are personally applicable.  Follow all work/quality procedures to ensure quality system compliance and high quality work.

Physical Requirements Needed to Perform Position Functions:

• Continuous verbal and written communication.
• Ability to effectively use a mobile phone, PC, keyboard and mouse.
• Ability to travel extensively with ease (approx. 50% of time)
• Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level.
• Ability to sit/stand 8 hours per day.
• Frequent bending/stooping, squatting and balance.

Preferred Qualifications to Perform Position Function:

• Bachelor's degree in health care related field
• Registered nurse
• Clinical experience with implantable products
• Experience in servicing medical personnel on product use
• Experience with a medical device company, and clinical experience in a specialty area: Urology, operating room.
• Ability to communicate effectively with sales and health care professionals.
• Ability to coach others on use of products and clinical applications.
• Excellent organizational skills.
• Ability to prioritize under pressure.
• Manage multiple tasks simultaneously.