Product/Field Support
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Provide case coverage support to Physicians, Hospital Staff, and other Healthcare Personnel to ensure proper and optimal use of the System.
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In conjunction with Territory Sales Manager, provide case and clinical support during product evaluations to prospective customers.
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Keep current on all product literature and industry developments
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Ensure all product issues or concerns are properly addressed to ensure long term customer satisfaction.
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Report customer inquiries, complaints, and service requests within 24 hours of being notified.
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Complete all required reports weekly.
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Comply, meet, and abide by all territory healthcare facility vendor credentialing polices.
Qualifications (Knowledge, Skills & Abilities):
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3 years clinical experience
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1+ years’ experience in a procedure setting
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Proven ability to demonstrate competencies
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Action Oriented, Perseverance, Learning on the fly and attention to detail
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Knowledge of computer applications including Word, Outlook, Excel and PowerPoint
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Ability to work independently and exercise judgment consistent with organizational and department guidelines.