Bilingual Support Specialist - French


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Job Description

Are you looking to join a hardworking team of professionals who make an impact? Advicent is the leading provider of SaaS technology solutions for the financial services industry, servicing the world's largest financial institutions. We are a fast-paced company that provides comprehensive benefits, a dynamic culture, and many opportunities for career growth. We focus on working hard to achieve results, and having fun along the way! Our mission is to enable everyone to understand and impact their financial future.

As a Bilingual Support Specialist you will provide first level technical software, hardware and network problem resolution to Advicent French and English speaking customers. You will be responsible for guiding users through solutions and clearly communicating technical solutions in a professional manner, resulting in high levels of customer satisfaction and loyalty.

What you’re accountable for

  • Under general supervision, provide timely technical support to customers on Advicent products through both written and verbal communications.
  • Interact and consult with customers on network administration, software systems, and intranet/internet to support Advicent products.
  • Prioritize and solve complex technical issues based on established processes and workflows, escalating as necessary.
  • Record, track and document customer requests, updating through to final resolution.
  • Ability to meet and exceed performance metrics as outlined by Advicent management regarding quantity of cases, average turnaround time, and customer satisfaction.
  • Perform other tasks on projects as needed or assigned by management.

What skills are required

  • Bachelor's degree in Business, Communications, Technology or a related discipline, plus one year of customer service related experience, or equivalent combination of education and experience
  • Bilingual in French and English
  • Experience in providing positive customer service, as well as effective verbal/written communication
  • Proficient in using Microsoft Office and web browsers
  • Independent problem solving ability

Other preferred skills

  • Knowledge or interest in the financial planning industry

Why join Advicent?

  • Comprehensive Benefits and Perks - health, dental, vision, HSA/FSA, 4 weeks PTO + 9 paid holidays, flexible scheduling, free access to on-site fitness center, 401K employer match, casual dress, President's Club incentive trip for top performers, free covered parking, free caffeine (coffee and soda)
  • Company Culture - Collaborative, fast-paced, innovative environment where you are recognized for your performance. With monthly events, release celebrations, charity efforts and wellness initiatives, there's a little something for everyone.
  • Professional Development - onboarding training, advancement potential, innovation day, cross-functional project opportunities, tuition reimbursement

What do employees at Advicent do to succeed? We stay committed to our company mission statement, our 10 corporate beliefs, and we have fun! Think you have what it takes? Apply now and let's grow together!

Advicent is an Equal Opportunity Employer. Must be authorized to work in the United States.