Manage a team of Cloud Operations professionals and Application migration professionals
Assist with the operations, support, availability, documentation, design, recoverability and maintenance of technology solutions in a Hosted environment.
Define and document the configuration and resource requirements of various technology solutions covering: architecture, backup, DR, performance tuning, scalability, security, capacity planning, systems integrations.
Refine operational procedures.
Work collaboratively with software development organizations and vendors to define best practices and determine appropriate technology choices.
Work collaboratively with other teams to diagnose/resolve performance/stability issues.
Introduce and identify training for department personnel on new technologies and/or architectures.
Maintain SLAs and performance benchmarks of cloud solutions.
Manage and mentor a team of similarly, skilled individuals independently.
Skills & Qualifications:
Post-secondary education in a related field or an equivalent combination of training and experience (Bachelor’s Degree preferred)
A minimum of seven years’ experience supporting Windows and Redhat systems
2+ years experience managing a team
Experience supporting 7x24 environments is a strong asset
Advanced understanding of operational challenges in a 7x24 environment
Experience in the support of enterprise hosted systems strongly desired
Experience working in an Agile environment and the adoption of DevOps culture
Experience with CI/CD principles, methodologies and tools. Advanced knowledge of Internet networking technologies (TCP/IP, web servers, proxy servers, firewalls, etc.)
Advanced understanding of Microservices Architecture
Expert-level proficiency with Windows and Linux (RHEL, CentOS) based operating systems
Extensive experience administering container technology solutions (Docker, Kubernetes and OpenShift)
Familiarity with the concepts, benefits and challenges of data related services such as Kafka, Cassandra, Elastic Search, Redis, Gluster and RabbitMQ
Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law