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Principal Technical Support Engineer
Brand: SumTotal
Req#: 497077
Updated: 03/05/2019
Job Type: Regular
Location: Hyderabad India
Category: Support
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Job Description
  • Develop a deep knowledge of SUmtotal's range of enterprise products
  • Excellent communication skills and Leadership skills, interfacing comfortably and successfully with all level of employee's up-to and including the senior director/VP level
  • Participate in global project / program initiatives to ensure timely delivery of tasks and milestones. Prepare   periodic status updates and engage key stakeholders
  • advocating and prioritizing existing and new application enhancements through product release meetings to product engineering and product management groups
  • Drive and own support readiness and deliver functional training  through onboarding process to Technical support organization
  • Responsible for building technical and functional skills within customer support 
  • Providing training to customer (DSC's) and visit them on need basis for training and escalation management purpose
  • Performance case/call audits to improve process compliance

Skills and Requirements:

  • Bachelors  degree in computer science , information systems, Industrial Engineering, or other technology -related degrees
  • Demonstrated ability to train others
  • Strong client relationship and interpersonal skills 
  • 6+ years of work experience in software / IT related field.

 

Skills/Requirements

Preferred Qualification :

  • 3+ years of experience in managing projects  or program management.
  • Experience developing change initiatives within a services environment.
  • Experience  building process improvements and knowledge transfer amongst team.

 

 

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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law