Services Design Architect
Brand: Skillsoft
Req#: 496353
Updated: 01/08/2019
Job Type: Regular
Location: Remote - Works From Home
Category: Professional Services
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Job Description

Position Overview

Skillsoft is currently seeking a talented Services Design Architect to join our Professional Services team. The Service Design Architect represents the full range of service offerings across all categories of Skillsoft product and technology. Working in collaboration with Customer Sales Directors, the Service Design Architect conducts discovery, determines scope, and presents capabilities of the relevant Skillsoft services, as they relate to the products and technologies being proposed. The Service Design Architect collaborates with the account teams to proactively identify and create services opportunities within the customer base.

Position Responsibilities Include:

Provides creative, cross-functional approaches to addressing complex customer needs involving programs, technology and learning assets

Provides expertise and creative solutions to support our entire service offerings, including platform implementations, learning consulting, learning administration and custom content. Responsible for defining, designing, scoping and presenting customer specific solutions.

Supports new business and other pre-sale cycles to engineer viable Skillsoft solutions that win business for Skillsoft

Develops services solutions to support customer implementation of Skillsoft products and technology

Establishes influential relationships with diverse customers, including business owners, by using superior consulting and communication skills

Delivers compelling, highly refined presentations, both virtual and live, including corporate/executive briefings

Defines and presents effective and compelling business cases that drive successful closure of sales opportunities

Identifies business needs and opportunities within targeted accounts

Manages sales cycles in collaboration with Customer Sales Directors

Prepares written documents to include proposals, contracts and statements of work

Identifies and pursues targets for new services opportunities within the customer base

Desired Skills and Experience:

At least five years of experience in technology-based learning solutions and/or service sales; expertise in Learning and Development, e-Learning and Blended Learning design and implementation

Possess an understanding of common web technologies (browsers, HTML, JavaScript, etc.). Intermediate skills in common MS applications (Word, Excel, Outlook, PowerPoint)

Ability to understand and communicate both strategic and technical concepts to non-technical audiences

Superior consulting, listening and communication skills, evidenced by the ability to establish influential relationships with diverse customers both internal and external.

Lead effective conversations with all job roles within an organization, including Directors, Executives and C-level personnel

Contributes original and resourceful ideas in brainstorming sessions and sees opportunities for creative problem solving while staying within the parameters of good practice.  Generates unique but workable and useful solutions to difficult problems and thinks in terms of desired outcomes, not just reactive, quick solutions.

Superior presentation and facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, and listen and question effectively

Excellent written communication skills, demonstrating the ability to write with purpose, clarity, and accuracy

High attention to detail demonstrated in quality of materials produced

Effective project management and organizational skills

At least five years in an instructional designer role design or developing custom learning solutions

Superior skills in critical thinking, problem solving and decision-making, which balance analysis with responsiveness for independent, solution-focused action

Superior self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, self-assurance and professionalism

Excellent teamwork skills and the ability to act as a strategic partner to the client and the sales team

Experience with large accounts; national or global learning experience  strongly recommended

Previous experience working with virtual teams

Up to 30% travel as required

Customer Focused – personally demonstrated that both external and internal customers are a high priority by identifying, and responding to their needs in a timely and efficient manner

Initiative – Recognizes opportunities and initiates actions to capitalize on them by looking for a new and productive ways to make an impact

Innovative Thinking – Embraces and champions new ideas and encourages others to do likewise

Building Organizational Commitment – Demonstrates commitment, loyalty and appreciation for the organization. Conveys a high-level of concern for all employees, while helping to ensure that both their needs and those of the organization are met

Education and Certifications:

Bachelor’s degree in a related field (Instructional Design, Organizational Development, Human Resources, etc.) or an equivalent combination of training and experience


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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law