ESSENTIAL SKILLS, EDUCATION & EXPERIENCE

• Engg Graduate – preferably Computer/IT Engg.
• Overall IT Experience of 15+ years with a minimum of last 5 years’ in implementing software product/solutions for global enterprise organizations, using Microsoft technologies.
• Experience of the following technologies: SQL (T-SQL, PL/SQL), VB.net, Javascript, ASP, XML, SQL Server, IIS and Windows OS and network security.
• Knowledge & understanding of the following technologies: Cognos Reports, Oracle, firewalls, SMTP
• Project and program management skills - PMP/PRINCE2 Certification or equivalent
• Demonstrated client relationship and interpersonal skills
• Ability to motivate and lead cross functional teams and professionals of all levels
• Proven ability to define and document gap analyses and proposed solutions.
• Ability to track/deliver projects on-time and within budget.
• Able to plan & prioritise own work load to meet conflicting, varied and demanding deadlines
• Planning and organisational skills to determine what needs to be done to deliver multiple projects with defined timescales, and to ensure this happens.
• Self Motivated and ability to work with no/minimal supervision
• Excellent communication, presentation & organizational skills
• Excellent analytical and problem solving skills
• Up to 40% travel will be required.

DUTIES

• Manage and monitor multiple projects for implementation, upgrade or migration from Kickoff to installation to client acceptance of SumTotal product suites utilizing Microsoft Project and other project management software.
• Manage and build client relationships with key decision makers from project inception to post-implementation; ensure customer satisfaction.
• Facilitate on-site client meetings; deliver on-site discovery workshops to articulate business requirements and functional specifications clearly and succinctly. 
• Monitor on-site and remote day-to-day activities between client and SumTotal personnel.
• Actively engage with sales, systems engineering, and product development to ensure continuity between the organizations.
• Plan and manage service schedules, project resources, budgets, and revenue.
• To organise, chair and act as the SumTotal representative in regular customer project meetings.  To produce minutes from these meetings and ensure actions are completed as agreed.
• To provide management information on the project to the customer in line with SumTotal governance standards.   This will include, but is not limited to; financial reports, status reports, work plans, issue lists, agreed actions, risk notification, impact resolution plans, lessons learned reports, follow on action recommendations and end project report.
• To define and own corrective action plans and escalations in the event of any deviation from the project plan.
• To manage the project deliverables to ensure that they remain in scope of the statement of work, and control the scope creep raising CR as appropriate.
• Ability to Manage and work with SumTotal partners in delivering the projects using Partner resources (partially or fully)