The Cloud Operation team at SumTotal Systems offers comprehensive hosting services that allow extended enterprises to successfully deploy SumTotal applications with minimal IT infrastructure and resources.
The Cloud Service Operations Analyst - II in Hyderabad manages windows and Linux systems running custom Web & database applications that are part of a rapidly growing hosted environment. The administrator is a key part of SumTotal’s commitment to provide customers access on a 24x7x365 basis.
Responsible for the day-to-day maintenance and operation of SAAS system.
Experience in System Configuration, Site Upgrades, Migrations on Production or SAAS Environments
Handling L2 / L3 On call Support,
Handling of Outages and Performing RCA’s
Handling Escalations, requests and enhancements using tools and processes
Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law