Position Title: Accounts Receivable Specialist

Reports to: Accounts Receivable Manager

Department: Finance

Effective date: December 2, 2015

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Position Overview

The Accounts Receivable Specialist works with North America & International Collections and must have the ability to interpret contracts.  The successful candidate with be customer service oriented with have basic knowledge of accounting, billing, journal entry, GST related knowledge, general ledger, and cash applications.  The Accounts Receivable Specialist also works directly with customers to resolve and collect past due invoices.  

This position requires the ability to work independently within established parameters while providing timely and thorough communication with departmental and cross-functional teams.  The successful candidate is expected to ensure compliance with all Skillsoft policies and procedures including financial, business, and revenue recognition.

Position Responsibilities

Provides administrative support in the collections process

Prepares outstanding accounts reports and gathers credit and/or reference information

Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports

Assists in resolution of outstanding invoice problems from past due accounts

Responds to inquiries from customers or external collection resources

Works with other departments i.e. Sales and Billing to resolve customer issues.

Solve Invoice Tax Issues 

Places calls and/or sends emails to those with unresolved issues

Has substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks

Pulling the relevant reports for GST filings

Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations

Normally receives little instruction on daily work, general instructions on newly introduced assignments

Desired Skills and Experience

Customer Focused – personally demonstrates that both external and internal customers are a high priority by identifying, and responding to their needs in a timely and efficient manner

Initiative – Recognizes opportunities and initiates actions to capitalize on them by looking for a new and productive ways to make an impact

Innovative Thinking – Embraces and champions new ideas and encourages others to do likewise

Building Organizational Commitment – Demonstrates commitment, loyalty and appreciation for the organization.   Conveys a high-level of concern for all employees, while helping to ensure that both their needs and those of the organization are met

Typically requires a minimum of 3 - 5 years of related experience

Experience in Collections, account receivable, GST related knowledge, some journal entry and general ledger knowledge, cash applications, account reconciliations

Experience with PeopleSoft

Proficiency in Microsoft Office (Work, Excel, Outlook)

Ability to work in a customer service oriented environment