Union Square Hospitality Group seeks to hire a General Manager for a private luxury residential property, for which it will be managing food and beverage operations. Areas of oversight will include a Restaurant, Bar, In-Room Service and Catering, Private Dining, and other amenity F&B service areas.

The General Manager of this new project works side-by-side with the Executive Chef to imagine, define, create and execute all Food and Beverage programing, as well as leading the daily operations of the business. They are accountable for the financial health of the business as well as the overall quality of hospitality, service, food and beverage that they oversee.  They work closely with the rest of the management team and line staff to ensure that the highest standards are upheld in the aforementioned areas.

This position requires unwavering leadership, the ability to manage change, excellent written and verbal communication skills, and quick action / follow through as well as a deep understanding of how to drive the P&L statement.  The General Manager actively embodies, inspires and teaches skills that will embody the Family Values of Union Square Hospitality Group.

We are a Values-Driven Company that is committed to creating great work experiences for our people with lots of growth opportunities for advancement.

As an important member of our team, you’ll receive:

• Full Health, Dental, and Vision insurance
• Paid Time Off to support you in having an active life outside of work
• Paid Parental Leave 
• Money to spend in our restaurants and a 20% discount (and we’ve won 28 James Beard awards)
• Discounts toward gym memberships, spas, transit passes and hotels – just to name a few…
• Matched 401(k) to help you invest in your future- and you can take it with you when you leave
• Access to more than 50 Learning and Development programs to support your growth & development
• Access to Mentor Programs and Career Development advice to help you navigate your career options with us

What You Bring to the Table 

• Commitment to embodying our Family Values of :
• Integrity- Doing the right things always- using sound judgement- even when no one is looking
• Excellence- Doing what needs to be done, as well as it can possibly be done
• Hospitality- Doing all that can be done for others- and more than in expected- in thoughtful ways that let people know you are on their side
• Entrepreneurial Spirit- Seeing opportunities others haven’t-and creating opportunities others wish they’d thought of first

Key Responsibilities

Driving Service & Hospitality Standards: Ensure the excellence of the service and hospitality provided by the entire team

• Lead the front of house management team to ensure the service and hospitality standards are defined, communicated and upheld throughout each shift
• Guide the entire management team in making ongoing service improvements and endlessly searching out hospitality legends
• Lead departmental meetings focused on ongoing strategy towards ever evolving service and hospitality improvements

Guest Experience Management: Lead the management team and staff in providing a consistently outstanding guest experience

• Direct the entire management team in continuously generating raves from guests
• Direct the entire management team in strengthening relationships with guests
• Collaborate with the front of house management team to follow up on all guest feedback (raves/complaints) via emails or written responses and employ Guest Experience Management intel in order to strengthen relationships with guests

People Practices: Direct and supervise the HR practices of the business in order to maintain a top-notch, high performing team

• Ensure that the location maintains a devoted, dependable and high performance team by thoroughly vetting all potential new hires in the front of house
• Ensure the excellence of a comprehensive management training program
• Lead departmental managers in ensuring the excellence of all front of house training programs
• Lead the management team in coordinating and ensuring the excellence of daily and monthly training (food, beverage, service)
• Provide continuous, gracious feedback and guidance to the management team via weekly meetings
• Conduct annual reviews for all members of the front of house management team
• Grow future leaders through consistently providing courageous feedback and constantly providing positive challenges

Communications: Ensure that the entire team is informed of restaurant and USHG initiatives

• Conduct weekly management meetings to keep the management team informed of the direction of the business, upcoming events, etc. and to help maintain alignment with the mission and vision of the location
• Keep the entire staff informed of the goings-on of both USHG and the location via verbal and written announcements
• Lead the management team in fairly and consistently executing progressive disciplinary action with members of the entire staff

 Ideally, You Also Have:

• 3 + years of restaurant management experience
• Excellent food and beverage knowledge, specifically in beer, wine and spirits
• Multi-tasking
• Problem solving & delegation
• Initiative & follow through
• Excellent verbal & written communication
• Attention to detail
• Understanding of Microsoft Office Suite (Excel, Word, Outlook, Power Point)
• Understanding of restaurant POS systems 
• Preferred Bachelor’s Degree or Certification in Hospitality-related field or equivalent expertise gained from time on the job