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Team Leader Sales Operations
Brand: Skillsoft
Req#: 482043
# of Positions: 0
Updated: 11/27/2018
Job Type: Regular
Location: Hyderabad India
Category: Sales
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Job Description

Position Title:  Manager - Sales Operations Analyst

 

Reports to:      Director Sales Operations Automation

 

Department:    Sales Operations

 

 

Position Overview

 

The Central Operations Sales Analyst Manager will lead and manage 2 – 3 analysts providing on-going support and maintenance of existing and future sales applications, processes and ensure data management/hygiene throughout CRM sales tech stack. Reporting to the Director of Central Sales Operations, the successful candidate will specifically:

 

Position Responsibilities

 

·         Provide leadership, training and support to a team of Sales Analysts direct reports.

·         Create and track team key performance indicators (KPIs) to drive best in class sales support services for a global sales team.

·         Be able to identify root cause and quantify systematic problems from user support tickets and Tier 1 Support on Salesforce.com (SFDC) and other critical tools and applications that enable the global sales team.

·         Lead and assist with providing CRM systems support of Salesforce.com and other sales applications, including maintenance, user administration, hierarchy changes, roles and sharing rule changes etc.

·         Monitor the global sales organizations compliance with required standard for maintaining CRM data.

·         Lead and assist in the development of internal audits and controls to ensure integrity of business processes and data accuracy with a focus on Salesforce.com.

·         Govern and continually review new CRM sales data to ensure complete and accurate data. 

·         Provide overall support and departmental coordination for Sales Operations team inquiries, requests, and projects on ad hoc basis.

·         Ability to take full responsibility for ensuring internal and external customer satisfaction.

·         Provide direct user support on Salesforce.com, including telephone and email responses.

·         Responsible for implementing and enforcing processes and tools that will maintain integrity and accuracy of Salesforce.com data.

 

Desired Skills and Experience

 

·         Extensive experience working within Salesfoce.com and other sales applications such as Apttus, DiscoverOrg, LinkedIn Navigator.

·         Proficient with Microsoft Excel, PowerPoint and other related applications.

·         Excellent analytical skills with the ability to manage large datasets within Microsoft Excel.

·         Knowledgeable of the sales cycle and key sales milestones.

·         Strong verbal and written communication skills.

·         BA/BS required.  MBA preferred.

·         3-5 years of management.

 

 

·         Needs to be able to work independently with initial direction, but not day to day oversight.

 

Education and Certifications

 

·         BA/BS required.  MBA preferred.

 





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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law