Position Title: Manager - Sales Operations Analyst
Reports to: Director Sales Operations Automation
Department: Sales Operations
Position Overview
The Central Operations Sales Analyst Manager will lead and manage 2 – 3 analysts providing on-going support and maintenance of existing and future sales applications, processes and ensure data management/hygiene throughout CRM sales tech stack. Reporting to the Director of Central Sales Operations, the successful candidate will specifically:
Position Responsibilities
· Provide leadership, training and support to a team of Sales Analysts direct reports.
· Create and track team key performance indicators (KPIs) to drive best in class sales support services for a global sales team.
· Be able to identify root cause and quantify systematic problems from user support tickets and Tier 1 Support on Salesforce.com (SFDC) and other critical tools and applications that enable the global sales team.
· Lead and assist with providing CRM systems support of Salesforce.com and other sales applications, including maintenance, user administration, hierarchy changes, roles and sharing rule changes etc.
· Monitor the global sales organizations compliance with required standard for maintaining CRM data.
· Lead and assist in the development of internal audits and controls to ensure integrity of business processes and data accuracy with a focus on Salesforce.com.
· Govern and continually review new CRM sales data to ensure complete and accurate data.
· Provide overall support and departmental coordination for Sales Operations team inquiries, requests, and projects on ad hoc basis.
· Ability to take full responsibility for ensuring internal and external customer satisfaction.
· Provide direct user support on Salesforce.com, including telephone and email responses.
· Responsible for implementing and enforcing processes and tools that will maintain integrity and accuracy of Salesforce.com data.
Desired Skills and Experience
· Extensive experience working within Salesfoce.com and other sales applications such as Apttus, DiscoverOrg, LinkedIn Navigator.
· Proficient with Microsoft Excel, PowerPoint and other related applications.
· Excellent analytical skills with the ability to manage large datasets within Microsoft Excel.
· Knowledgeable of the sales cycle and key sales milestones.
· Strong verbal and written communication skills.
· BA/BS required. MBA preferred.
· 3-5 years of management.
· Needs to be able to work independently with initial direction, but not day to day oversight.
Education and Certifications
· BA/BS required. MBA preferred.
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