Skillsoft
Sales Operations Analyst
Brand: Skillsoft
Req#: 482042
Updated: 12/19/2018
Job Type: Regular
Location: Hyderabad India
Category: Sales
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Job Description

 

Position Title:  Sales Operations Analyst

 

Reports to:      Director Sales Operations Automation

 

Department:    Sales Operations

 

 

Position Overview

 

The Central Operations Sales Analyst will work closely with the Sales Operation team and Global Sales teams to provide on-going support and maintenance of existing and future sales applications, processes and ensure data management/hygiene throughout

 

Position Responsibilities

 

·         Provide direct user support and Tier 1 Support on Salesforce.com (SFDC) and other critical tools and applications that enable the global sales team.

·         Provide CRM systems support of Salesforce.com and other sales applications, including maintenance, user administration, hierarchy changes, roles and sharing rule changes etc.

·         Admin edits of opportunities, forecast lines and other Salesforce.com objects when needed.

·         Utilize critical KPI’s to ensure ongoing CRM data clean-up / hygiene and data auditing with a focus on data integrity and quality.

·         Lead and assist in the development of internal audits and controls to ensure integrity of business processes and data accuracy with a focus on Salesforce.com.

·         Provide overall support and departmental coordination for Sales Operations team inquiries, requests, and projects on ad hoc basis.

·         Ability to take full responsibility for ensuring internal and external customer satisfaction.

·         Provide direct user support on Salesforce.com, including telephone and email responses.

Responsible for implementing and enforcing processes and tools that will maintain integrity and

 

Desired Skills and Experience

 

·         Highly proficient with data hygiene and data management.

·         Extensive experience working within Salesfoce.com and other sales applications such as Apttus, DiscoverOrg, LinkedIn Navigator.

·         Excellent analytical skills with the ability to manage large datasets within Microsoft Excel.

·         Knowledgeable of the sales cycle and key sales milestones.

·         Strong verbal and written communication skills.

·         Needs to be able to work independently with initial direction, but not day to day oversight.

 

Education and Certifications

 

·         BA/BS required.  MBA preferred.





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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law