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Sales Engineer I
Brand:
Req#: 480969
# of Positions: 2
Updated: 01/17/2019
Job Type: Full Time
Location: US-AL-Bessemer (AL Works)
Category: Sales
Benefits: Full Benefits
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Job Description

Role Summary:  Consults with owners, owner’s representatives (consulting engineers), and customers regarding technical matters concerning product application, construction specifications, installation procedures, customer complaints, and other services required to promote the company’s products and maintain the end user’s satisfaction.

As for all employee, this individual is expected to demonstrate our core values: customer commitment, high-performance culture, fleet of foot, innovation, accountability, integrity, respect for others and teamwork.

Essential Duties and Responsibilities:

  • Performs field investigations on an as needed basis of customer complaints when the company’s product fails to meet the customer’s expectations making recommendations as to remedial action required to resolve the source of the dissatisfaction.  Recommendations are also made concerning financial settlements on customer’s damage claims.
  • Consults with customers (including distributors, contractors, and owner’s personnel) on proper application, assembly and installation of the company’s products.  Trains installation personnel in the proper assembly and installation techniques.
  • Supports the sales staff.
  • Consults with owners and owner’s representatives concerning the proper application of the company products and assists in drafting project specifications incorporating ANSI, AWWA, ISO and other applicable standards.  Assists in design of product systems to meet specific project needs incorporating ANSI, AWWA, DIPRA, ISO, Uniform Building Code, Southern Building Code, and other applicable design procedures and codes.  This consultation may involve corrosion affects and prevention of the company’s products.
  • Meets with owner’s personnel to discuss failures of the company’s products to meet performance expectations and participate in mutual resolutions to achieve the owner’s expectations.
  • Consults with various company department heads and advises on service and product shortcomings effecting remedial action as required.
  • Performs other duties as may be assigned by the Manager, Sales Engineering.




Skills/Requirements

Knowledge, Skills and Abilities:

  • Requires good verbal and writing communication skills. 
  • Must have the ability to apply standard engineering principles to situations and be able to develop solutions incorporating available products and procedures to minimize customer work stoppage in an economical manner. 
  • Must have a general knowledge of construction equipment and its capabilities, and construction practices and procedures. 
  • Must be able to deal with disappointed persons under less than amicable conditions.Strong sense of urgency & self-discipline to meet expectations and timely follow through.

Qualifications:

  • Requires a BS in Engineering or Equivalent P.E. 
  • Must have 5 years employment with the Company with knowledge of production processes, product line, product manufacturing standards, and product’s intended application.

Physical Requirements/Working Conditions:

  • The employee will be working “on-road” 50%-75% business travel, heavy at times.  It will require business travel to the various pipe plants and job sites, thus exposing the employee to Foundry operations and heavy construction.  The employee will be exposed to the following working conditions:  Extreme Heat & Cold, Noise, Vibration, Oils, and Atmospheric Conditions such as Dust, Fumes, and Metallic Particles. 
  • The employee will be required to perform the following actions (from time to time):  Standing, Walking, Balancing, Stooping, Kneeling, Reaching, Talking, Seeing, Hearing, and Sitting.
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