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Position Title: |
Business Consultant |
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1. About Company: |
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Workign on Content that can be used here for STS and SS - WIP |
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2. Position Overview/ Job Summary |
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The Consultant – Technical is responsible for delivery of consulting/implementation services to customers and for defining, improving, and driving best practices across the APAC practice. |
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3. Responsibilities |
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· Draft technical specs |
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· Lead all basic technical discussions with a customer |
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· Lead troubleshooting/ triaging of technical issues |
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· Install software for premised customers |
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· Consult on Advanced Reporting |
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· Work with Engagement Manager to refine project plan |
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· Work across departments to drive resolution to open issues |
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· Understand and communicate best practices to the customer. |
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· Can consult on in depth functionality, SumTotal and industry best practices |
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· Ability to effectively delegate tasks to Analyst for increase in efficiency on completing tasks and expedite learning and development of Analyst |
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· Internal-facing effort to ensure best practices (approximately 20% of the role) |
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o Function as a subject-matter expert in relevant areas |
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o Oversee and guide Learning and Talent implementation projects |
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· Meet utilization requirements and other KPIs related to individual and practice performance |
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· No direct reporting responsibilities |
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Approximately 50% travel. |
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4. Requirements (Must-Haves) |
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· Bachelor’s degree in Computer Science, Engineering or related technical field. |
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· 5-7 years consulting experience in the HCM space |
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· More than 2 years consulting experience in medium/large scale projects |
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· Presentation: |
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o Ability to project confidence to help customers make right decisions, utilizing the SumTotal and industry best practices. |
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o Can lead a group discussion |
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o Controls project scope and schedules |
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· Team Collaboration |
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o Contributes to team success |
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· Customer Sat |
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o Has received positive feedback from customers and internal stakeholders |
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· Initiative |
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o Ability to manage tasks with minimal supervision |
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o Ability to lead and successfully complete project with complex customer requirements |
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· Deep subject matter expertise in relevant practice area (e.g. Learning Management, Talent Management, etc.) |
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· Strong interpersonal skills |
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· Strong customer-facing presentation and facilitation skills |
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· High level of organizational skills and ability to coordinate the work of others |
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5. Requirements (Nice-to-Haves) |
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Extensive experience with HCM platforms |
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