Role Summary: To provide Sales support, quotations, account and project order management for the Project Services Department and our customers focused primarily in the markets of treatment plant construction, large restrained joint water and sewer pipelines, fabricated products, other value added high risk made to order products and special applications.
As for all employee, this individual is expected to demonstrate our core values: customer commitment, high-performance culture, fleet of foot, innovation, accountability, integrity, respect for others and teamwork.
Essential Duties and Responsibilities:
- Works directly with Customers, U.S. Pipe Sales Reps, Design Draftsmen, U.S. Pipe Plants, Operations Planning, Outside Vendors to coordinate all aspects of releasing, ordering, manufacturing, purchasing, shipping, and claims involved with Special Projects assigned by the Senior Project Manager or other Managers.
- Provides Sales Department and/or customers with project quotations and pricing on bill of materials.
- Prepares customer complaints, records information, resolves customer conflicts and emergencies.
- Prepares drawings and bills of material for projects as needed to backup Drafter.
- Performs other duties as may be assigned by Managers.
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