Skillsoft
Learning Administrator
Brand: Skillsoft
Req#: 476263
Updated: 02/04/2019
Job Type: Regular
Location: Bracknell UK
Category: Consulting Services
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Job Description
Skillsoft is currently seeking a Learning Administrator. This role is specifically geared toward administrative aspects of the relationship between the customer and Skillsoft, as outlined in the contract.

The value of this role to our customers is to: relieve staff of administrative tasks, manage learner administrative requirements, update and follow-up on delegated tasks to ensure progress to deadlines and to keep projects on schedule.


Position Responsibilities
Performs administrative tasks associated with customer’s Skillsoft learning solution as outlined in the contract or Statement of Work. May include one, several or all of the following:
- LMS administration (SkillPort, Percipio, Compliance Platforms, Proprietary LMS or Third Party LMS)
- Learner/User management
- Catalog management
- Timely response to learner questions
- Report administration including creating, merging and manipulating report data
- Compliance campaign management
- Instructor Led Training tracking administration

Performs administrative tasks for ongoing Skillsoft projects
Acts as a Skillsoft representative for customers and their internal teams for services outlined in contract.
Meets monthly with Skillsoft manager to ensure that all job tasks are kept within the confines of the contracted services outlined in the SOW or contract
Maintains in depth knowledge of Skillsoft products and services
Provides professional communication with customers via phone and written correspondence
Acts as a subject matter expert for contracted administrative services
Creates and maintains project documentation (internal and external)

Desired Skills and Experience

Customer Service
• Demonstrates that both external and internal customers are a high priority by identifying and responding to their needs in accordance with the Service Level Agreement
• Excellent customer service skills
• Ability to exercise tact and discretion in customer relationships

Time Management
• Excellent time management and organizational skills with the ability to perform under pressure and with a sense of urgency
• Self-directed work habits with sense of personal responsibility

Critical Thinking
• Excellent problem solving and analytical skills
• Ability to identify, adjust and make recommendations to improve effectiveness of administrative deliverables
• Recognizes opportunities and initiates actions to capitalize on them by looking for new and productive ways to make an impact
• High attention to detail

Interpersonal
• Professional manner with strong interpersonal skills; a team player and a relationship builder
• Embraces and champions new ideas and encourages others to do likewise
• Demonstrates commitment, loyalty and appreciation for the organization and its employees


Communication
• Excellent listening skills
• Strong verbal and written communication skills

IT
• Strong level of desktop application skills (Word, Outlook, Excel, PowerPoint)
• Ability to learn new technologies and applications quickly
• Knowledge of Skillsoft specific technologies would be an asset

Education and Certifications
• Minimum 1 year of successful customer facing role with an aptitude for technology
• Experience with large national or global accounts would be an asset
• Previous experience with virtual teams preferred
• Experience working in a fast-paced environment with a multi-dimensional role
• Experience working in an autonomous environment with little direct daily supervision of activity




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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law