Skillsoft
Team Lead, Solution Services (Sydney/Melbourne)
Brand: Skillsoft
Req#: 475562
# of Positions: 0
Updated: 08/02/2018
Job Type: Regular
Location: Melbourne VIC
Category: Support
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Job Description
 

Are you passionate about learning and intellectually curious?

Do you thrive in a fast paced, innovative work environment where team members hold themselves and others accountable?

Are you energized by trying new things, have an agile mindset and enjoy making an impact?

Is working for a purpose driven organization important to you?

If the answers to these questions are a resounding YES, then read on!

Skillsoft is the global leader in e-Learning. We help businesses solve their biggest challenge – attracting, motivating and retaining world class talent.  Our team is recognized for cutting edge digital learning and human capital management solutions. Trusted by the world's leading organisations, including 65% of the Fortune 500, we train more professionals than any other company in the world. Our 100,000+ courses, videos and books are accessed over 130 million times every month, in 160 countries and 29 languages. At Skillsoft, we believe that knowledge is the fuel for innovation and innovation is the fuel for business growth.

We are all about “Making Work Matter”.

With over 2200 employees around the world, we are always looking for amazing talent!

Will you be next to join our team?

Skillsoft is currently seeking a talented Team Leader, Solution Services APAC to be based in Australia (preferably Sydney or Melbourne) with the drive and motivation to work remotely from a Home-Based Office possessing the strength to work with and lead diverse teams, directly managing a team of 5 across Australia, New Zealand and Singapore. Reporting to the Senior Manager, Solution Services Global the Team Leader, Solution Services APAC will be responsible for the workload distribution, project management, and overall customer satisfaction rating of the Solution Services business unit in APAC. Supervision of this group will encompass only a portion of the overall responsibilities; as this position will also be involved with the delivery of project/service based work within the Solution Services group. This position acts as a resource to other members of the Skillsoft team in areas related to Solution Services. The Team Leader, Solution Services is knowledgeable in all aspects of the role, in both the pre and post project phases has excellent telephone, communication and organisational skills.

As a new member of our Global Solution Services team the Solution Services Team Leader key areas of responsibility will be to:

  • Directly supervise the APAC Solution Services Consultant team.
  • Serve as subject matter expert on Solution Services functions and processes.
  • Ensure all client-based and internal requests/projects/inquiries are responded to correctly and expeditiously.
  • Participate in client and field calls as needed to represent the APAC Solution Services group.
  • Provide pre-sales assistance in scoping, designing and pricing Services offerings
    Recommend and help implement work process changes to improve group operational efficiencies.
  • Meet or exceed the goals of the department by effectively communicating its Mission to employees.
  • Meet with employees as frequently as needed, in order to review current assignments/workload
    Keep up-to-date on any newly released products & services and their administration tools, and act as a resource to other members of the Skillsoft team.
  • Create and manage process documentation for the Solution Services group.
  • Conceptual understanding of all Skillsoft/SumTotal content libraries and learning platforms, and related implementation/modification processes.
  • Excellent presentation skills, both virtual and live, in large and small group settings and exceptional knowledge of Webex.
  • Advanced level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) with ability to learn new technologies and applications quickly as new application skills are required for the position.
  • Project management (PMI) certification is a strong asset.
  • Experience or familiarity with the computer-based training market is a strong asset.
  • Familiarity with LMS or LCMS platforms, and preferably the integration of learning content with LMS platforms.
  • Superior customer service skills demonstrating responsiveness, positive attitude and professionalism.
  • Exceptional consulting, listening and communication skills, evidenced by the ability to be adaptable and establish solid working relationships across all levels of the customer project team.
  • Effective management skills with the ability to empower and motivate employees towards a common goal and/or vision.
  • Excellent coaching skills to develop employees’ skills and abilities to improve their effectiveness and performance.
  • Contributes original and resourceful ideas in brainstorming sessions and sees opportunities for creative problem solving while staying within the parameters of good practice. Generates unique but workable and useful solutions to difficult problems and thinks in terms of desired outcomes, not just reactive, quick solutions.
  • Excellent facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, listen and question effectively.
  • Travel internationally when required.




Skills/Requirements

Skillsoft would like to see our Solution Services Team Leader possess:

  • University degree in education, business, computer science, or a combination of post-secondary education and related experience.
  • Demonstrated 3-5 years of relationship management experience in related field.
  • Experience in managing a team in a fast paced work environment is also beneficial in this challenging position.
  • Expertise in the learning industry; proven ability to articulate its features and benefits to all levels of the business enterprise, including understanding of the customer's business drivers.
  • Knowledge of talent management and key organizational learning initiatives such as leadership development, management development, and professional development.
  • Expert knowledge in competency framework, needs assessments, and ability to advise clients on learning solutions based on Skillsoft/SumTotal content/platform.
  • Excellent communication/facilitation skills and diplomatic problem-solving skills.
  • Strong project management, time management and organizational skills, an ability to perform under pressure.
  • Team player and a strong relationship builder.
  • Ability to communicate clearly and concisely, orally and in writing, with both clients and internal teams.

Thank you for taking the time to learn more about us. 

If this opportunity intrigues you, we'd love for you to apply!

 

It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), genetic information or any other class protected by law.

 

NOTE TO EMPLOYMENT AGENCIES

We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies.

All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature.  No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law