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Senior Technical Consultant
Brand: SumTotal
Req#: 472364
Updated: 06/06/2018
Job Type: Regular
Location: Hyderabad India
Category: Professional Services
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Job Description

About the Role:

The Consultant – Technical is responsible for delivery of consulting/implementation services to customers and for defining, improving, and driving best practices across the APAC practice.

Duties/Responsibilities:

  • Draft technical specs

  • Lead all basic technical discussions with a customer

  • Lead troubleshooting/ triaging of technical issues

  • Install software for premised customers

  • Consult on Advanced Reporting 

  • Work with Engagement Manager to refine project plan

  • Work across departments to drive resolution to open issues

  • Understand and communicate best practices to the customer.

  • Can consult on in depth functionality, SumTotal and industry best practices

  • Ability to effectively delegate tasks to Analyst for increase in efficiency on completing tasks and expedite learning and development of Analyst

  • Internal-facing effort to ensure best practices (approximately 20% of the role)

    • Function as a subject-matter expert in relevant areas

    • Oversee and guide Learning and Talent implementation projects

  • Meet utilization requirements and other KPIs related to individual and practice performance

  • No direct reporting responsibilities

  • Approximately 50% travel.

 

Skills & Requirements:

 

  • Bachelor’s degree in Computer Science, Engineering or related technical field.

  • 5-7 years consulting experience in the HCM space

  • More than 2 years consulting experience in medium/large scale projects

  • Presentation:

    • Ability to project confidence to help customers make right decisions, utilizing the SumTotal and industry best practices.

    • Can lead a group discussion

    • Controls project scope and schedules

  • Team Collaboration

    • Contributes to team success

  • Customer Sat

    • Has received positive feedback from customers and internal stakeholders

  • Initiative

    • Ability to manage tasks with minimal supervision

    • Ability to lead and successfully complete project with complex customer requirements

  • Deep subject matter expertise in relevant practice area (e.g. Learning Management, Talent Management, etc.)

  • Strong interpersonal skills

  • Strong customer-facing presentation and facilitation skills

  • High level of organizational skills and ability to coordinate the work of others

Preferred Qualifications:

  • Extensive experience with HCM platforms

SumTotal Systems is an AA/EEO/Disabled/Veteran's employer.

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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law