About the Role:
The Consultant – Technical is responsible for delivery of consulting/implementation services to customers and for defining, improving, and driving best practices across the APAC practice.
Duties/Responsibilities:
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Draft technical specs
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Lead all basic technical discussions with a customer
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Lead troubleshooting/ triaging of technical issues
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Install software for premised customers
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Consult on Advanced Reporting
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Work with Engagement Manager to refine project plan
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Work across departments to drive resolution to open issues
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Understand and communicate best practices to the customer.
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Can consult on in depth functionality, SumTotal and industry best practices
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Ability to effectively delegate tasks to Analyst for increase in efficiency on completing tasks and expedite learning and development of Analyst
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Internal-facing effort to ensure best practices (approximately 20% of the role)
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Meet utilization requirements and other KPIs related to individual and practice performance
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No direct reporting responsibilities
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Approximately 50% travel.
Skills & Requirements:
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Bachelor’s degree in Computer Science, Engineering or related technical field.
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5-7 years consulting experience in the HCM space
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More than 2 years consulting experience in medium/large scale projects
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Presentation:
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Ability to project confidence to help customers make right decisions, utilizing the SumTotal and industry best practices.
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Can lead a group discussion
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Controls project scope and schedules
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Team Collaboration
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Customer Sat
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Initiative
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Deep subject matter expertise in relevant practice area (e.g. Learning Management, Talent Management, etc.)
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Strong interpersonal skills
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Strong customer-facing presentation and facilitation skills
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High level of organizational skills and ability to coordinate the work of others
Preferred Qualifications:
- Extensive experience with HCM platforms
SumTotal Systems is an AA/EEO/Disabled/Veteran's employer.
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