Skillsoft
Tech IT Support
Brand: Skillsoft
Req#: 472301
# of Positions: 0
Updated: 07/25/2018
Job Type: Regular
Location: Fredericton Canada
Category: Information Technology
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Job Description

Skillsoft is currently seeking an IT Support Technician with a minimum of 2 years of technical experience. This position provides specialized technical support for clients through the Help Desk function, including troubleshooting and general computer support via telephone and email. The Help Desk function combines both operations and technical support for PCs and related hardware and software.

Position Responsibilities:
Support for software and hardware issues
Respond to helpdesk support line and email queue
Maintain Call Tracking Database
Make-ready of equipment for new hires
Schedule, ship and track equipment for repairs
Network access involving DHCP, DNS and WINS at the desktop
Software updates, drivers, knowledge bases, FAQs, etc.
Troubleshoot and resolve PC Hardware, Software and Network issues from the helpdesk
Mange user accounts
Track hardware/software through Asset Management database
Manage different systems for user access

Desired Skills and Experience:
Ability to multitask
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Must be fluent with MS Windows operating systems and Mac OSX
Experience with Microsoft Office 2013 and MS Office 2016
Basic networking skills and TCP/IP concepts
Strong PC and printer troubleshooting skills
Internet knowledge for accessing software updates, drivers, knowledge bases, FAQs, etc
Troubleshoot, analyze, resolve, and document problems
Must have the ambition to learn and excel in a rapidly growing, fast-paced environment.

Education and Certifications:
A+ Certification Relevant Microsoft Certification or ability to obtain certification





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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law