Skillsoft
Cloud Application Specialist II
Brand: Skillsoft
Req#: 471340
# of Positions: 0
Updated: 05/07/2018
Job Type: Regular
Location: Fredericton NB
Category: Information Technology
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Job Description
 

Job Description

The Cloud Application Specialist provides support for technical issues as they relate to technology found in a hosted server environment.


Job Responsibilities

Assist with configuring, deploying, and /or administering customized eLearning solutions in a hosted environment.

Provide support for client specific issues including debugging customer sites to aid in problem resolution in a highly available environment to minimize interruption to customers.

Provide support for third-party vendors or clients working to integrate Skillsoft products with other software.

Will be required to independently research issues and generate innovative recommendations and/or solutions.

 

Job Requirements

Post-secondary education in a related field or an equivalent combination of training and experience

Strong troubleshooting and debugging skills are essential

Proficiency with Windows operating systems (Windows 7,10 Server 2008/2012)

Strong knowledge of Internet networking technologies (TCP/IP, DNS, web servers, proxy servers, firewalls, etc.)

A general understanding of LAN and Intranet configurations, traffic load and potential bottlenecks

Familiarity with SQL or other database query languages

Proficiency with Microsoft Office applications (especially Word, Outlook, Excel)

Significant experience troubleshooting hardware, software and configuration issues within a hosted web service environment

Experience with installing, configuring, and supporting Microsoft Internet Information Server

Experience working with VMware in a virtual hosted environment

Experience with basic Microsoft SQL Server 2008/2012 administration and database connectivity (ODBC/JDBC)

Experience with Tomcat, JavaScript, ASP, XML, PowerShell and HTML in order to make and support modifications to existing products for client customization

Familiarity with the following would be considered an asset: Windows Server 2016, SQL Server 2017, Linux, Docker or other Container Technology

 

Skills Required

Excellent communication, problem-solving and analytical skills

Excellent time management and organizational skills

Ability to perform under pressure; diffuse/turn around problematic situations

Ability to communicate information and ideas clearly and concisely, orally and in writing

Ability to follow established processes and to help devise new and/or improve existing processes

Professional manner with strong interpersonal skills; a team player and a relationship builder

Self-directed work habits, applied with creativity, resourcefulness and a sense of personal responsibility

Ability to think strategically and plan for innovation/change; flexibility/adaptability

Proven ability to learn new technologies and applications quickly

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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law