Job Description:
Skillsoft is seeking a motivated Cloud Application Engineering Analyst professional to assist with configuring, deploying, and /or administering customized eLearning solutions in a Hosted environment.
Job Responsibilities:
Manage complex software solutions for Fortune 1000 customers
Review operational procedures
Deployment of new solutions and customers
Work collaboratively with other teams to diagnose/resolve performance/stability issues
Perform daily checks and maintenance activities
Creation and maintenance of documentation for Skillsoft operating environments covering:
backup and recovery; troubleshooting recurring problems; benchmarking; routine maintenance; job schedules; performance tuning and; capacity planning
Performance tuning and system optimization
Plan and perform software upgrades
Document issues and resolution
Job Requirements:
Post-secondary education in a related field or an equivalent combination of training and experience
At least five years supporting windows/internet systems
Experience supporting 7x24 environments for Global 1000 customers is a strong asset
Experience in the support of enterprise hosted systems is strongly desired
Enterprise experience with installing, configuring, and supporting Microsoft Internet Information Server
Advanced understanding of Operational challenges in a 7x24 environment
Some experience in software development of web technologies is an asset (HTML, ASP, JavaScript)
Exceptional understanding of common web technologies is required (Browsers, HTML, ASP, JavaScript, CGI, ISAPI, etc.)
Advanced knowledge of Internet networking technologies (TCP/IP, web servers, proxy servers, firewalls, etc)
Experience with Microsoft SQL Server 2008/2017 and database connectivity (ODBC / JDBC)
Proficiency with Microsoft Office applications (especially Word, Outlook, Excel)
Expert-level proficiency with Windows operating systems (Windows Server 2008/2012/2016)
Proficiency with VMWare and the management of Virtual Machines in an enterprise environment.
Experience with Splunk, able to run queries to obtain information that is needed for analyzing issues.
Proficiency in Wireshark and Fiddler and experience in analysis captures with these tools
A solid understanding of LAN and Intranet configurations, traffic load and potential bottlenecks
Experience with JavaScript, and HTML to make and support modifications to existing products for client customizations is desired
Familiarity with SQL/Postgres or other database query language
Some experience in the following Open source cloud technologies (RHEL, Docker, OpenShift, Kubernetes, Ansible, Cerebro, Elastic Search, Casandra)
Skills Required:
Excellent communication, problem-solving and analytical skills
Excellent time management and organizational skills; and ability to perform under significant pressure
Professional manner with strong interpersonal skills; a team player and a relationship builder
Self-directed work habits, applied with creativity, resourcefulness and a sense of personal responsibility
Ability to communicate information and ideas clearly and concisely, orally and in writing
Ability to think strategically and plan for innovation/change; flexibility/adaptability
Excellent listening skills
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