Job Description
The Cloud Application Specialist provides support for technical issues as they relate to technology found in a server hosted environment.
Job Responsibilities
Assist with configuring, deploying, and /or administering customized eLearning solutions in a hosted environment.
Provide support for third-party vendors or clients working to integrate Skillsoft products with other software.
Will be required to independently research issues and generate innovative recommendations and/or solutions.
Job Requirements
Post-secondary education in a related field or an equivalent combination of training and experience
Strong troubleshooting and debugging skills are essential
Proficiency with Windows operating systems (Windows 2000/XP and NT Server 4.x/2000)
Strong knowledge of Internet networking technologies (TCP/IP, web servers, proxy servers, firewalls, etc.)
A general understanding of LAN and Intranet configurations, traffic load and potential bottlenecks
Familiarity with SQL or other database query languages
Proficiency with Microsoft Office applications (especially Word, Outlook, Excel)
Significant experience troubleshooting hardware, software and configuration issues within a web hosted environment.
Significant experience with installing, configuring, and supporting Microsoft Internet Information Server
Experience with Microsoft SQL Server 7.0/2000 and database connectivity (ODBC/JDBC)
Experience with Cold Fusion, JavaScript, ASP, and HTML in order to make and support modifications to existing products for client customization
Skills Required
Excellent communication, problem-solving and analytical skills
Excellent time management and organizational skills
Ability to perform under pressure; diffuse/turn around problematic situations
Ability to communicate information and ideas clearly and concisely, orally and in writing
Ability to follow established processes and to help devise new and/or improve existing processes
Professional manner with strong interpersonal skills; a team player and a relationship builder
Self-directed work habits, applied with creativity, resourcefulness and a sense of personal responsibility
Ability to think strategically and plan for innovation/change; flexibility/adaptability
Proven ability to learn new technologies and applications quickly
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