Position Overview
The Full Time Program Manager is an adjunct member of the Customer’s Learning and
Development team, dedicated to the management and support of the SkillSoft solution, as
aligned to the Customer’s corporate learning strategy. These services are intended to assist the
Customer organization in achieving talent development objectives and maximum value from the
technology-enabled learning solution licensed by the Customer from Skillsoft.
Position Responsibilities
Program Strategy
Serves as the primary representative of the Skillsoft-Customer relationship within the domain of
program strategy, implementation and adoption.
Acts as a primary point of contact to the program’s Executive Sponsor, who defines or
represents Customer learning strategy and goals.
Helps to define Customer’s elearning and/or digital learning strategy to maximize value derived
from Customer’s investments in Skillsoft’s learning assets and technologies.
Facilitates continuous understanding among Skillsoft personnel to the expressed Customer
business requirements and growth strategies.
Coordinates the activities of cross-functional Skillsoft teams in order to ensure continuous
alignment to Customer learning goals.
Project and Portfolio Management
Collaborates to create a short and long-term program plan that reflects Customer’s priority
initiatives, discrete learning projects and recurring requirements.
Documents project requirements to ensure that deliverables are met on time and within
boundaries; escalates changes to project scope or time frames to the appropriate stakeholder(s).
Employs operational best practices and sound project management methodologies, tools and
templates.
Creates project plans, progress, status or action reports as defined by mutual agreement
between Customer and Skillsoft to provide communication and visibility to program-related
activities.
Solution Alignment and Adoption
Produces content mappings or selective learning paths, utilizing a variety of Skillsoft learning
asset modalities, for Customer’s global training initiatives, according to priorities established by
the Customer’s designated global or enterprise learning representative(s).
Receives and responds to unit-level requests, as approved by Customer Program Sponsor, for
selection of Skillsoft content assets aligned to specific business topics or unit training
requirements.
Advises on strategies to integrate digital learning assets into existing programs to create blended
learning solutions.
Oversees the design and production of marketing activities and materials to support the
adoption of targeted or special learning projects.
Business Impact and Value Measurement
Leads the planning and execution of activities to support the client’s Value Measurement
Framework, as focused on measures of Effectiveness, Efficiency and Outcomes.
Designs reporting strategies to leverage LMS and other data to provide consumption, capability
and business impact indicators to support the value measurement conclusions.
Consult with procurement/business owners to show how they can drive value and costs out of
their learning investments.
Desired Skills and Experience
Excellent oral and written communication skills, ability to communicate technical concepts to
non-technical audiences.
Professional manner with strong interpersonal skills; proven team player.
Strong organizational skills, ability to prioritize and data analysis skills.
Ability to facilitate virtual presentations and meetings with all levels of management.
Ability to manage complex cross-functional projects with proven leadership skills.
Excellent research, discovery and problem solving skills.
Multiple/concurrent project management skills/experience.
Technologies
Understanding of common web technologies (browsers, html).
Strong experience with virtual conference, classroom and collaboration web tools.
Advanced level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft.
Project, Access) with ability to learn new technologies and applications quickly as new
application skills are required for the position.
Advanced expertise in Skillsoft-specific technologies, products and solutions.
Education and Certifications
Minimum Bachelor’s Degree in E-Learning, Education, Project Management, Computer Science,
Communication, Business Administration, or a related field; post-graduate degree or certificate
preferred.
Minimum of 8 years of work experience in corporate training, human resources or related field.
Experience or familiarity with the computer-based training market is a strong asset.
Extensive experience with managing virtual projects, virtual customers and virtual teams.
Experience with large, dispersed, virtual accounts; national or global implementations strongly
recommended.
Experience in managing work independently.
Project management certification is a strong asset.
Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law
