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Service Manager
Brand: Cafés at MoMA
Req#: 468296
Updated: 08/13/2018
Job Type: Full Time
Location: MoMA (West 53rd St. NY, NY)
Category: FOH Management
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Job Description

 

Union Square Hospitality Group is seeking a Service Manager to join the leadership team at the Cafes at MoMA!

 

Key Responsibilities include but are not limited to:

Ensure excellent direction in the standards and practices of Service at The Cafes at MoMA

  • Direct and monitor service staff's adherence to The Cafes at MoMA technical and hospitality service standards.
  • Drive the daily operations of The Cafes at MoMA to ensure that all units are operating at full capacity
  • Ensure that guests of The Cafes at MoMa receive excellent service and hospitality. 

Ensure high performance and profitability while maintaining overall excellence & hospitality throughout each day’s specific service periods.

  • Effectively open physical operation/close physical operation
  • Ensure excellent maintenance and cleanliness of the dining room at all times
  • Organize and complete the administrative set up and break down of service (including but not limited to: creation of floor plans, menus, employee check in, employee cash outs, bank close out etc.)
  • Maintain effective & timely communication to all Dining Room and Kitchen team members
  • Maintain positive working relationship with kitchen leaders and line staff throughout service periods
  • Attend to guests – ensure excellent service & hospitality is provided for all
  • Provide assistance to Service Teams when needed
  • Complete all assigned administrative tasks on time
  • Remain current and compliant with the correct HR practices and policies 

Continuously build a high performance team.

  • Works with the General Manager and the rest of the management team in supervising all service staff. Responsibilities include training employees; planning, assigning, and directing work; appraising performance, rewarding and counseling employees; addressing employee concerns and resolving problems. Carries out supervisory responsibilities in accordance with company philosophy, policies and applicable laws.
  • Ensure that line-up program is dynamic, engaging and consistent at all times and coaches management to teach through line-ups consistently
  • Hold employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary

 

Requirements and Skills:

  • At least 3+ years of operations/culinary experience in hospitality
  • Ability to identify opportunities throughout the operation, leading with solutions and proposals
  • Superior organizational acumen, prioritizing time and tasks with optimum efficiency
  • Full cycle project management: ability to plan, organize, direct and delegate, and follow through, holding team(s) accountable
  • Superior communication skills (verbal/oral/listening)
  • Proficiency with Restaurant Technologies and applications (Microsoft Office/POS/Avero)
  • NYC DOHMH Food Protection Certificate holder
  • Excellent Dining Room and Facilities Operations Knowledge
  • Excellent understanding and expression of USHG Culture/Philosophies 

 

 





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