• Responsible for managing a region on our N. American Customer Success Team with overall responsibility for customer loyalty, renewal, referencability, and portfolio expansion.
• Reports directly to the AVP – National Sales
• Responsible for managing a team of 5 to 8 individual contributors focused on customer satisfaction and bookings activities.
• Develop and deploy programs focused on driving high customer satisfaction and loyalty.
Desired Skills and Experience
• Bachelor’s degree and 10+ years of sales and/or account management experience, previous management experience preferred
• Experience in the Human Capital Management industry desirable.
• Demonstrated ability to drive customer renewals.
• Demonstrated track record in achieving bookings targets, managing large account management teams, and driving customer success and referencability. Ability to push past rejection to achieve results.
• Proven leadership and ability to drive successful sales [and Customer Success] teams.
• Ability to work with customers directly to help overcome challenges and convert challenged customers into referencable customers.
• Strong verbal and written communication skills with the ability to build and deliver powerful presentations.
Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law