The Accounts Receivable Specialist works with North America & International Collections and must have the ability to interpret contracts. The successful candidate with be customer service oriented with have basic knowledge of accounting, billing, journal entry, general ledger, and cash applications. The Accounts Receivable Specialist also works directly with customers to resolve and collect past due invoices.
This position requires the ability to work independently within established parameters while providing timely and thorough communication with departmental and cross-functional teams. The successful candidate is expected to ensure compliance with all Skillsoft policies and procedures including financial, business, and revenue recognition.
Provides administrative support in the collections process
Prepares outstanding accounts reports and gathers credit and/or reference information
Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports
Assists in resolution of outstanding invoice problems from past due accounts
Responds to inquiries from customers or external collection resources
Works with other departments i.e. Sales and Billing to resolve customer issues.
Places calls and/or sends emails to those with unresolved issues
Has substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks
Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
Normally receives little instruction on daily work, general instructions on newly introduced assignments
Desired Skills and Experience
Customer Focused – personally demonstrates that both external and internal customers are a high priority by identifying, and responding to their needs in a timely and efficient manner
Initiative – Recognizes opportunities and initiates actions to capitalize on them by looking for a new and productive ways to make an impact
Innovative Thinking – Embraces and champions new ideas and encourages others to do likewise
Building Organizational Commitment – Demonstrates commitment, loyalty and appreciation for the organization. Conveys a high-level of concern for all employees, while helping to ensure that both their needs and those of the organization are met
Typically requires a minimum of 2 - 4 years of related experience
Experience in International Collections, account receivable, some journal entry and general ledger knowledge, cash applications, account reconciliations
Experience with PeopleSoft
Proficiency in Microsoft Office (Work, Excel, Outlook)
Ability to work in a customer service oriented environment