Services Design Architect
Brand: Skillsoft
Req#: 464276
Updated: 03/13/2018
Job Type: Regular
Location: Remote - Works From Home
Category: Sales
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Job Description
Position Overview

Skillsoft is currently seeking a talented Services Design Architect to join our Solution Services team. The Service Design Architect represents the full range of service offerings across all categories of Skillsoft product and technology. Working in collaboration with Customer Sales Directors, the Service Design Architect conducts discovery, determines scope, and presents capabilities of the relevant Skillsoft services, as they relate to the products and technologies being proposed. The Service Design Architect collaborates with the account teams to proactively identify and create services opportunities within the customer base.

Position Responsibilities

Provides creative, cross-functional approaches to addressing complex customer needs involving programs, technology and learning assets.

Supports new business and other pre-sale cycles to engineer viable Skillsoft solutions that win business for Skillsoft

Develops services solutions to support customer implementation of Skillsoft products and technology

Establishes influential relationships with diverse customers, including business owners, by using superior consulting and communication skills

Delivers highly refined presentations, both virtual and live, including corporate/executive briefings

Manages sales cycles in collaboration with Customer Sales Directors

Prepares written documents to include proposals, contracts and statements of work

Identifies and pursues targets for new services opportunities within the customer base

Desired Skills and Experience

At least five years of experience in technology-based learning solutions and/or service sales; expertise in Learning and Development, e-Learning and Blended Learning design and implementation

Possess an understanding of common web technologies (browsers, HTML, JavaScript, etc.). Intermediate skills in common MS applications (Word, Excel, Outlook, PowerPoint)

Ability to understand and communicate both strategic and technical concepts to non-technical audiences

Superior consulting, listening and communication skills, evidenced by the ability to establish influential relationships with customers

Superior presentation and facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, and listen and question effectively

Excellent written communication skills, demonstrating the ability to write with purpose, clarity, and accuracy

Effective project management and organizational skills

Superior skills in critical thinking, problem solving and decision-making, which balance analysis with responsiveness for independent, solution-focused action

Superior self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, self-assurance and professionalism

Excellent teamwork skills and the ability to act as a strategic partner to the client and the sales team

Experience with large accounts, national or global implementations strongly recommended

Previous experience working with virtual teams

Up to 30% travel as required

Customer Focused – personally demonstrated that both external and internal customers are a high priority by identifying, and responding to their needs in a timely and efficient manner

Initiative – Recognizes opportunities and initiates actions to capitalize on them by looking for a new and productive ways to make an impact

Innovative Thinking – Embraces and champions new ideas and encourages others to do likewise

Building Organizational Commitment – Demonstrates commitment, loyalty and appreciation for the organization. Conveys a high-level of concern for all employees, while helping to ensure that both their needs and those of the organization are met

Education and Certifications

Bachelor’s degree in a related field (Instructional Design, Organizational Development, Human Resources, etc) or an equivalent combination of training and experience
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