Position Overview
Skillsoft is currently seeking an experienced Customer Sales professional with a history of over performance in quota attainment to join our team as a Customer Sales Director Account Manager
As a key member of our sales force, the Customer Sales Director Account Manager will contribute to the success of Skillsoft through the retention and growth of existing accounts revenue
Position Responsibilities
Retention and growth of the account revenue within an assigned territory
Consult with clients in defining learning goals, success criteria and program strategy, in order to ensure the customer perception of value that leads to sales renewal and expansion
Ensure customer success in maximizing the value of Skillsoft solutions through effective corporate learning programs
Collaborate when needed with team members
Active participation in regular sales meetings
Preferred Skills and Experience
3 – 5 years proven sales track record
Experience in managing customer relationships in a B2B environment
Sales experience in a technology oriented field is preferred
Knowledge of CRM software packages and proficiency in Microsoft Office products
Formal understanding of Solution/Consultative Selling
Formal understanding of the different steps involved in a sales cycle and must know how to leverage each stage in the sales cycle to advance the sale
Ability to work with multiple functional departments and roles to manage customer life cycle from implementation to renewal
Excellent ability in analyzing opportunity to cross-sell and upsell potential within existing books of business
Proven ability to prospect and manage a designated territory to maximize revenue growth
Ability to manage multiple relationships within an organization
Strong relationship-building and consulting skills
Operates with a sense of urgency and has a positive, winning attitude
Excellent written / verbal communication skills to interact with senior level corporate management
Ability to develop an in-depth knowledge of Skillsoft solutions and services and their functionality and applications in customer learning and development initiatives
Customer Focused – personally demonstrated that both external and internal customers are a high priority by identifying, and responding to their needs in a timely and efficient manner
Initiative – Recognizes opportunities and initiates actions to capitalize on them by looking for a new and productive ways to make an impact
Innovative Thinking – Embraces and champions new ideas and encourages others to do likewise
Building Organizational Commitment – Demonstrates commitment, loyalty and appreciation for the organization. Conveys a high-level of concern for all employees, while helping to ensure that both their needs and those of the organization are met.
Education and Certifications
Bachelor’s Degree preferred
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