Platform Specialist
Brand: Skillsoft
Req#: 462723
# of Positions: 0
Updated: 02/05/2018
Job Type: Regular
Location: Fredericton NB
Category: Professional Services
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Job Description

Position Overview

The Platform Specialist is responsible for leading the client through platform optimizations, resulting in the successful deployment of digital technologies. The platform specialist consults with customers on industry trends and platform best practices, leading to the most efficient and effective solution for their desired outcome.

This position is event-based and execution-focused, and engages in activities as-needed throughout the customer lifecycle, including:, implementation, integrations, site builds, upgrades, product and platform training utilizing engaging demonstrations to illustrate LMS capabilities and optimal end user experience.

Superior knowledge in Skillsoft’s products, platform and implementation of elearning solutions is required. The Platform Specialist acts as the liaison between internal technical resources and Skillsoft customers, effectively communicating across multiple levels of the organization.


Position Responsibilities


  • Provide Project Management expertise for Implementations relating to site builds, upgrades and integrations, and will be certified in internal processes defining Skillport requirements, platform configuration, group structure, content assignments, user management and administration functionalities, laying the groundwork for measuring healthy adoption to show value for our customers
  • Support, consult and provide best practices to customers as it relates to implementation
  • Provide guidance for product-specific training, including personally conducted training when necessary (including Skillport, Percipio, ILT, Dialogue Design, Editor Tools, etc.)
  • Where needed, perform special value-based service activities for the customer that include, but are not limited to, Skillport platform administrative tasks, custom report development, creating branded marketing materials, content curation and aligning learning resources to customer competencies
  • Lead the efforts in effectively collaborating with internal departments and SMEs
  • Maintain project and engagement activity updates in CRM system
  • Communicate effectively with internal account teams
  • Build productive relationships with Skillsoft’s Solution Services, Platform Services and Custom Content Development teams
  • Actively engage in ongoing product and platform development, achieve and maintain product certifications
  • Maintain knowledge of industry trends relating to: implementation, digital technologies, end user experience and LMS technologies
  • Maintain knowledge and skills, through ongoing training in Skillsoft product areas such as Skillport/OLSA/Percipio; Platform Customizations/add-on’s; ILT; Content Publishing; Advanced Compliance Module, Player Technologies, Dialogue Design; Editor Tools and all content areas
  • Maintain knowledge and understanding of how third party systems can integrate with Skillsoft platforms (HR, Payroll, Human Capital, Talent Management, etc.)
  • Participate in ongoing development areas such as Skillsoft product knowledge; Implementation training; customer lifecycle management; Excel, Photoshop; and various internal processes, as well as professional development (including business acumen, consultative skills, time management, organization skills, project management, communication and presentation skills)
  • Understanding of Skillsoft’s Strategic Implementation and other methodologies


Job Requirements

  • Customer Focused – personally demonstrates an exceptional level of customer support to external and internal customers by identifying, and responding to their needs in a timely and efficient manner
  • Ability to understand and communicate technical concepts to non-technical audiences
  • Demonstrates commitment and loyalty while conveying a high-level of concern for all employees, helping to ensure that both their needs and those of the organization are met
  • Strong initiative – Recognizes opportunities and initiates actions by looking for new and productive ways to generate impact
  • Demonstrates expert product knowledge in Skillsoft content, learning design and technology
  • High-level familiarity with common web technologies (browsers, HTML, etc.)
  • High-level familiarity with mobile technology


Skills Required

  • Superior customer service skills demonstrating responsiveness, positive attitude and professionalism
  • Consulting, listening and communication skills, evidenced by the ability to be adaptable and establish solid working relationships across all levels of the customer project team
  • Presentation skills, both virtual and live, in large and small group settings and knowledge of web sharing technologies
  • Facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, listen and question effectively
  • Writing skills, demonstrating the ability to write with purpose, clarity, and accuracy
  • Project management, organizational and time management skills, specifically managing multiple concurrent projects
  • Proficient in data analytics
  • Results orientated utilizing problem solving and decision making skills
  • Self-directed work habits, exhibiting initiative, drive, creativity, self-assurance and professionalism
  • Team player and the ability to act as a partner to the customer and the sales team
  • Microsoft Word, Outlook and PowerPoint skills and advanced Excel skills


Education and Certifications


  • Bachelor’s Degree in business, education or related field; or equivalent experience
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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law