Union Square Hospitality Group is seeking a Service Manager to join the leadership team at the Cafes at MoMA!
Key Responsibilities include but are not limited to:
Ensure excellent direction in the standards and practices of Service at The Cafes at MoMA
- Direct and monitor service staff's adherence to The Cafes at MoMA technical and hospitality service standards.
- Drive the daily operations of The Cafes at MoMA to ensure that all units are operating at full capacity
- Ensure that guests of The Cafes at MoMa receive excellent service and hospitality.
Ensure high performance and profitability while maintaining overall excellence & hospitality throughout each day’s specific service periods.
- Effectively open physical operation/close physical operation
- Ensure excellent maintenance and cleanliness of the dining room at all times
- Organize and complete the administrative set up and break down of service (including but not limited to: creation of floor plans, menus, employee check in, employee cash outs, bank close out etc.)
- Maintain effective & timely communication to all Dining Room and Kitchen team members
- Maintain positive working relationship with kitchen leaders and line staff throughout service periods
- Attend to guests – ensure excellent service & hospitality is provided for all
- Provide assistance to Service Teams when needed
- Complete all assigned administrative tasks on time
- Remain current and compliant with the correct HR practices and policies
Continuously build a high performance team.
- Works with the General Manager and the rest of the management team in supervising all service staff. Responsibilities include training employees; planning, assigning, and directing work; appraising performance, rewarding and counseling employees; addressing employee concerns and resolving problems. Carries out supervisory responsibilities in accordance with company philosophy, policies and applicable laws.
- Ensure that line-up program is dynamic, engaging and consistent at all times and coaches management to teach through line-ups consistently
- Hold employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary
Requirements and Skills:
- At least 3+ years of operations/culinary experience in hospitality
- Ability to identify opportunities throughout the operation, leading with solutions and proposals
- Superior organizational acumen, prioritizing time and tasks with optimum efficiency
- Full cycle project management: ability to plan, organize, direct and delegate, and follow through, holding team(s) accountable
- Superior communication skills (verbal/oral/listening)
- Proficiency with Restaurant Technologies and applications (Microsoft Office/POS/Avero)
- NYC DOHMH Food Protection Certificate holder
- Excellent Dining Room and Facilities Operations Knowledge
- Excellent understanding and expression of USHG Culture/Philosophies
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