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Manager Quality
Brand: SumTotal
Req#: 454400
Updated: 01/17/2018
Job Type: Regular
Location: Hyderabad India (DivyaSree)
Category: Content Development
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Job Description

Primary Function

• Leading the growth in team, quality, reputation, and financial performance for learning content projects.

• Lead and drive process and production excellence for learning solution projects

• Lead a team of Quality Analysts and Content reviewers to meet business goals. Coach and guide team on process and production excellence.

• Ownership and Accountability for the Content Quality produced at Hyderabad.

• Lead quality improvement projects across product types

• Create a climate of collaboration and teamwork among leaders and co-workers.

• Experience in working with and managing teams including remote teams

Responsibilities/Duties

• Design, develop, document, audit and report process metrics which are Lean and Assure Value to the organization/projects and stakeholders compliance requirements

• Lead the implementation of organization quality system through systematic deployment of Quality Policy and procedure, which include training, facilitation and awareness drives.

• Assist in preparation of guidelines, manuals & process documentation specific to Content Production

• Responsible to design, develop, analysis and reporting capabilities, and continuously monitor performance and quality control plans to identify improvements for various products and scheduling workflows.

• Interpret data, analyze results using statistical techniques and provide ongoing reports and metrics. Drive corrective and preventive actions to implementation and track status and progress.

• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality

• Acquire data from primary or secondary data sources and maintain databases/data systems

• Define new process improvement opportunities

• Develop controls and data analysis tools and reports that help ensure consistent quality throughout the production process.

• Prepare reports for various product types that indicate error types in IT PSV CCA created in development.

• Identify recurring issues in the content produced by the project teams and take corrective and preventive measures.

• Undertake the interviewing procedure to the recruitment of Quality Analyst and Content QA reviewers

• May be required to work on once-off projects or ongoing project work as required or other duties, responsibilities, and special projects as assigned from time to time

Prerequisites

Core Skills

? Proven work experience and expertise in using quality and statistical tools is essential.

? Experience in tools such as Six Sigma, Lean, ISO to ensure product delivery to the documented standards and specifications

? Prior experience in quality assurance in a similar set-up is essential for this role.

? Experience in process definition, continuous improvement is essential

? Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

? Ability to work on own initiative when necessary

? Expert user of Microsoft Excel, Word and PowerPoint

? Experience of managing teams including remote teams.

? 10+ years of experience in a similar role working for an eLearning company/ publisher/ production house.

Documentation Expertise

• Ability to write clear guidelines and documentation to support new and existing processes/procedures

Qualification

? Bachelors or Master’s degree in either Mathematics, Statistics, Economics, Computer Science, or Information Management

? Black belt/Green Belt/ ISO Certification would be an advantage.





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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law