Primary Function
• Lead and drive process and production excellence for learning solution projects
• Ownership and Accountability for the Content production process compliance, improvement and product quality.
• Lead quality improvement projects across product types
• Create a climate of collaboration and teamwork among leaders and co-workers.
• Experience in working with global teams
Responsibilities/Duties
• Design, develop, document, audit and report process metrics which are Lean and Assure Value to the organization/projects and stakeholders compliance requirements
• Accountable for preparation and documentation of guidelines, manuals & process specific to Content Production
• Responsible to design, develop, analysis and reporting capabilities, and continuously monitor process performance and product quality
• Interpret data, analyze results using statistical techniques and provide ongoing reports and metrics. Drive corrective and preventive actions to implementation and track status and progress.
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Define new process improvement opportunities
• Develop controls and data analysis tools and reports that help ensure consistent quality throughout the production process.
• Prepare reports for various product types that indicate error types in IT PSV CCA created in development.
• Identify recurring issues in the content produced by the project teams and take corrective and preventive measures.
• May be required to work on once-off projects or ongoing project work as required or other duties, responsibilities, and special projects as assigned from time to time
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