Position Overview

Skillsoft is currently seeking a talented Program Manager to join our Customer Success team. The Program Manager is an adjunct member of the customer’s Learning and Development team, dedicated to the management and support of the Skillsoft solution, as aligned to the Customer’s corporate strategy. These services are intended to assist the Customer organization in achieving talent development objectives and maximum value from the technology-enabled learning solution licensed by the Customer from Skillsoft.     

Position Responsibilities

Program Strategy

Serves as the primary representative of the Skillsoft-Customer relationship within the domain of program strategy, implementation and adoption

Acts as a primary point of contact to the program’s Executive Sponsor, who defines or represents customer learning strategy and goals

Helps to define Customer’s e-learning and/or digital learning strategy to maximize value derived from Customer’s investments in Skillsoft’s learning assets and technologies

Facilitates continuous understanding among all Skillsoft personnel to the expressed customer business requirements and growth strategies

Coordinates the activities of cross-functional Skillsoft teams in order to ensure continuous alignment to customer learning goals

Project and Portfolio Management

Collaborates to create a short and long-term program plan that reflects customer’s priority initiatives, discrete learning projects and recurring requirements

Documents project requirements against the customer’s statement of work to ensure that deliverables are met on time and within boundaries; escalates changes to project scope or time frames to the appropriate stakeholder(s)

Employs operational best practices and sound project management methodologies, tools and templates

Creates project plans, progress, status or action reports as defined by mutual agreement between Customer and Skillsoft to provide communication and visibility to program-related activities

Solution Alignment, Engagement and Adoption

Produces content mappings or selective learning paths, utilizing a variety of Skillsoft learning asset modalities, for customer’s global training initiatives, according to priorities established by the customer’s designated global or enterprise learning representative(s)

Receives and responds to unit-level requests, as approved by customer Program Sponsor, for selection of Skillsoft content assets aligned to specific business topics or unit training requirements

Advises on strategies to integrate digital learning assets into existing programs to create blended learning solutions

Oversees the design and production of marketing activities and materials to support the adoption of targeted or special learning projects

Business Impact and Value Measurement

Leads the planning and execution of activities to support the customer’s Value Measurement Framework, as focused on measures of Effectiveness, Efficiency and Outcomes

Designs reporting strategies to leverage LMS and other data to provide consumption, capability and business impact indicators to support the value measurement conclusions

Consults with procurement/business owners to show how they can drive value and costs out of their learning investments

Desired Skills and Experience  

Customer Focused – personally demonstrated that both external and internal customers are a high priority by identifying, and responding to their needs in a timely and efficient manner

Initiative – Recognizes opportunities and initiates actions to capitalize on them by looking for a new and productive ways to make an impact

Innovative Thinking – Embraces and champions new ideas and encourages others to do likewise

Building Organizational Commitment – Demonstrates commitment, loyalty and appreciation for the organization. Conveys a high-level of concern for all employees, while helping to ensure that both their needs and those of the organization are met. These all must be in here.

Excellent oral and written communication skills, ability to communicate technical concepts to non-technical audiences

Professional manner with strong interpersonal skills; proven team player

Strong organizational skills, ability to prioritize, and data analysis skills

Ability to facilitate virtual presentations and meetings with all levels of management

Ability to manage complex cross-functional projects with proven leadership skills

Excellent research, discovery and problem solving skills

Multiple/concurrent project management skills/experience

Technologies aptitude:

Understanding of common web technologies (browsers, html)

Strong experience with virtual conference, classroom and collaboration web tools

Advanced level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) with ability to learn new technologies and applications quickly as new application skills are required for the position

Advanced expertise in Skillsoft specific technologies, products and solutions

Minimum of 5-8 years of work experience in corporate training, human resources or related field

Experience or familiarity with the computer-based training market is a strong asset

Extensive experience with managing virtual projects, virtual customers and virtual teams

Experience with large, dispersed, virtual accounts; national or global implementations strongly recommended

Experience in managing work independently

Project management certification is a strong asset

Less than 10% travel and at request of client or division

Education and Certifications

Bachelor’s degree in E-Learning, Education, Project Management, Computer Science, Communication, Business Administration, or a related field; post-graduate degree or certificate preferred