Position Overview
Skillsoft Corporation is searching for a Senior IT Support Technician with at least 5 years of technical experience. This position provides specialized technical support for clients through the Help Desk function, including troubleshooting and general computer support via telephone and email. The Help Desk function combines both operations and technical support for PCs and related hardware and software.
Position Responsibilities
• Troubleshoot and resolve end user hardware, software and network issues
• Respond to Help Desk support line and ticketing system
• Make-ready of equipment for new hires
• Schedule, ship and track equipment for repairs and delivery to end users
• Support network access including DHCP and DNS for end users
• Software updates, drivers, knowledge bases, FAQs, etc.
• Mange user accounts with Active Directory
• Track hardware/software through asset management system
• Manage different systems for user access and connectivity
Desired Skills and Experience
Must have good listening and communication skills, as direct executive interaction is required.
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Must be fluent with MS Windows operating systems, Mac OSX and Apple IOS
Experience with Microsoft Office 2013 and 2016
Ability to multitask
Basic networking skills and TCP/IP concepts
Strong computer and printer troubleshooting skills
Internet knowledge for accessing software updates, drivers, knowledge bases, FAQs, etc
Troubleshoot, analyze, resolve, and document problems
Must have the ambition to learn and excel in a rapidly growing, fast-paced environment.
Education and Certifications
A+ Certification or Equivalent
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