Position Responsibilities
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Responsible for managing a region on our N. American Customer Success Team with overall responsibility for customer loyalty, renewal, referencability, and portfolio expansion.
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Reports directly to the AVP – National Sales
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Responsible for managing a team of 5 to 8 individual contributors focused on customer satisfaction and bookings activities.
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Develop and deploy programs focused on driving high customer satisfaction and loyalty.
Desired Skills and Experience
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Bachelor’s degree and 10+ years of sales and/or account management experience, previous management experience preferred
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Experience in the Human Capital Management industry desirable.
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Demonstrated ability to drive customer renewals.
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Demonstrated track record in achieving bookings targets, managing large account management teams, and driving customer success and referencability. Ability to push past rejection to achieve results.
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Proven leadership and ability to drive successful sales [and Customer Success] teams.
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Ability to work with customers directly to help overcome challenges and convert challenged customers into referencable customers.
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Strong verbal and written communication skills with the ability to build and deliver powerful presentations.
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