Position Overview

The Full Time Program Manager is an adjunct member of the Customer’s Learning and Development team, dedicated to the management and support of the SkillSoft solution, as aligned to the Customer’s corporate learning strategy.   These services are intended to assist the Customer organization in achieving talent development objectives and maximum value from the technology-enabled learning solution licensed by the Customer from Skillsoft. 

Position Responsibilities

Program Strategy

Serves as the primary representative of the Skillsoft-Customer relationship within the domain of program strategy, implementation and adoption.

Acts as a primary point of contact to the program’s Executive Sponsor, who defines or represents Customer learning strategy and goals.

Helps to define Customer’s elearning and/or digital learning strategy to maximize value derived from Customer’s investments in Skillsoft’s learning assets and technologies.

Facilitates continuous understanding among Skillsoft personnel to the expressed Customer business requirements and growth strategies.

Coordinates the activities of cross-functional Skillsoft teams in order to ensure continuous alignment to Customer learning goals.

Project and Portfolio Management

Collaborates to create a short and long-term program plan that reflects Customer’s priority initiatives, discrete learning projects and recurring requirements.

Documents project requirements to ensure that deliverables are met on time and within boundaries; escalates changes to project scope or time frames to the appropriate stakeholder(s).

Employs operational best practices and sound project management methodologies, tools and templates.

Creates project plans, progress, status or action reports as defined by mutual agreement between Customer and Skillsoft to provide communication and visibility to program-related activities.

Solution Alignment and Adoption

Produces content mappings or selective learning paths, utilizing a variety of Skillsoft learning asset modalities, for Customer’s global training initiatives, according to priorities established by the Customer’s designated global or enterprise learning representative(s).

Receives and responds to unit-level requests, as approved by Customer Program Sponsor, for selection of Skillsoft content assets aligned to specific business topics or unit training requirements.

Advises on strategies to integrate digital learning assets into existing programs to create blended learning solutions.

Oversees the design and production of marketing activities and materials to support the adoption of targeted or special learning projects.

Business Impact and Value Measurement

Leads the planning and execution of activities to support the client’s Value Measurement Framework, as focused on measures of Effectiveness, Efficiency and Outcomes.

Designs reporting strategies to leverage LMS and other data to provide consumption, capability and business impact indicators to support the value measurement conclusions.

Consult with procurement/business owners to show how they can drive value and costs out of their learning investments.

Desired Skills and Experience

Excellent oral and written communication skills, ability to communicate technical concepts to non-technical audiences.

Professional manner with strong interpersonal skills; proven team player.

Strong organizational skills, ability to prioritize and data analysis skills.

Ability to facilitate virtual presentations and meetings with all levels of management.

Ability to manage complex cross-functional projects with proven leadership skills.

Excellent research, discovery and problem solving skills.

Multiple/concurrent project management skills/experience.

Technologies

Understanding of common web technologies (browsers, html).

Strong experience with virtual conference, classroom and collaboration web tools.

Advanced level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft.

 Project, Access) with ability to learn new technologies and applications quickly as new application skills are required for the position.

Advanced expertise in Skillsoft-specific technologies, products and solutions.

Education and Certifications

Minimum Bachelor’s Degree in E-Learning, Education, Project Management, Computer Science, Communication, Business Administration, or a related field; post-graduate degree or certificate preferred.

Minimum of 8 years of work experience in corporate training, human resources or related field.

Experience or familiarity with the computer-based training market is a strong asset.

Extensive experience with managing virtual projects, virtual customers and virtual teams.

Experience with large, dispersed, virtual accounts; national or global implementations strongly recommended.

Experience in managing work independently.

Project management certification is a strong asset.