Skillsoft
Program Consultant
Brand: Skillsoft
Req#: 444277
Updated: 07/27/2017
Job Type: Regular
Location: Bracknell UK
Category: Consulting Services
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Job Description

Position Overview

Skillsoft is currently seeking a talented Solutions Services Consultant to join our Solutions Services team. The Solution Services Consultant role (SSC) will be accountable to both the internal and external stakeholders in the fulfillment of all activities related to Solution Services from a sales support, operational, and business model standpoint.  The focus of the position will be on the operational aspects of fulfilling customer commitments per the assigned projects and contracts.  The Solution Services Consultant may be responsible for managing several projects at once and will be responsible for the full life cycle of each project.

Position Responsibilities

Manage the development and delivery of service solutions for Skillsoft clients

Work with account teams to focus on customer’s specific program needs. (E.g. creation of integrated multi-vendor blended learning solutions, engagement with stakeholders throughout the client enterprise for analysis and alignment of learning solutions, aligning content to competency models and training needs, custom reporting and trend analysis to support value measurement, change management to support learning adoption, marketing and communication to support solution awareness, complex global roll-outs, etc.)

Acts as a liaison for Skillsoft and provides a communication point of contact as it relates to the customer’s service solutions within the parameters of the contract

Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided

Propose service solutions which satisfy the identified business needs of Skillsoft clients

Keeps up-to-date on course/curriculum offerings, changes to certification tracks, newly released versions of Skillport and Skillsoft new products to inform customer of appropriate changes as required

Act as a subject matter expert for the customized customer solution

Develop and maintain detailed project work plans

Evaluate project risks and raise to management in order to develop contingency plans and to respond to change in risk factors as the project progresses

Communicate project status on a weekly basis to management and account team, maintaining a repository of meeting minutes and project issues

Coordinate multi-vendor learning initiatives, platform integrations and learning asset solutions

Develop and deliver monthly Program Status Meetings to update key stakeholders on all project progress, metrics and risks

Escalate issues that impact client relationships to Skillsoft management and internal resources for resolution

Educate customer management and staff to Skillsoft upgrades, new learning products and technologies on an ongoing basis

Pursue understanding of the customer's business and learning priorities and goals as the basis for consulting and recommendations

Desired Skills and Experience

Customer Focused – personally demonstrated that both external and internal customers are a high priority by identifying, and responding to their needs in a timely and efficient manner

Initiative – Recognizes opportunities and initiates actions to capitalize on them by looking for a new and productive ways to make an impact

Innovative Thinking – Embraces and champions new ideas and encourages others to do likewise

Building Organizational Commitment – Demonstrates commitment, loyalty and appreciation for the organization. Conveys a high-level of concern for all employees, while helping to ensure that both their needs and those of the organization are met

University degree in education, business, computer science, or a combination of post-secondary education and related experience. PMI certification is an asset

Excellent customer service experience

Ability to exercise tact and discretion in customer relationships

Analytic thinking skills, with an ability to make decisions and keep clients informed as warranted

Excellent communication/facilitation skills and diplomatic problem-solving skills

Strong project management, time management and organizational skills, an ability to perform under pressure

Team player and a strong relationship builder

Ability to communicate clearly and concisely, orally and in writing, with both clients and internal teams

Ability to conduct business in a virtual environment, working with multiple virtual teams

Education and Certifications

Understanding of common web technologies (browsers, html)

Strong experience with virtual and collaboration web tools

Advanced level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) with ability to learn new technologies and applications quickly as new application skills are required for the position

Experience or familiarity with the computer-based training market is a strong asset

Project management certification is a strong asset

Familiarity with LMS or LCMS platforms, and preferably the integration of learning content with LMS platforms

Experience with project scheduling tools

 

 





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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law